//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Effektives Customer Relationship Management : Instrumente - Einführungskonzepte - Organisation"
~isPartOf:"Journal of retailing"
~person:"Bolton, Lisa E."
~subject:"Beschwerdemanagement"
~subject:"Online-Handel"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Kundenbeziehungen"
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
Beschwerdemanagement
Online-Handel
Beziehungsmarketing
1
Buyer-seller relationship
1
Complaint management
1
Consumer behaviour
1
Corporate Social Responsibility
1
Corporate social responsibility
1
Customer loyalty
1
Customer satisfaction
1
Dienstleistungsqualität
1
Konsumentenverhalten
1
Kundenzufriedenheit
1
Lieferantenmanagement
1
Relationship marketing
1
Service quality
1
Service recovery
1
Supplier relationship management
1
Sustainability
1
more ...
less ...
Type of publication
All
Article
1
Type of publication (narrower categories)
All
Article in journal
1
Aufsatz in Zeitschrift
1
Language
All
English
1
Author
All
Bolton, Lisa E.
Hult, G. Tomas M.
2
Zhang, Yufei
2
Aiolfi, Simone
1
Algesheimer, René
1
Anderl, Eva
1
Bellini, Silvia
1
Bijmolt, Tammo H. A.
1
Brady, Michael K.
1
Breazeale, Michael J.
1
Breugelmans, Els
1
Calantone, Roger J.
1
Cambra-Fierro, Jesus
1
Campo, Katia
1
Carlson, Jamie
1
Chen, Lin
1
Chiang, Jeongwen
1
Cronin, J. J.
1
Devezer, Berna
1
Dholakia, Utpal
1
Esmark, Carol L.
1
Fox, Gavin L.
1
Grewal, Dhruv
1
Grégoire, Yany
1
Gudergan, Siegfried
1
Gupta, Pranjal
1
Huang, Stephen Chi-Tsun
1
Huppertz, John W.
1
Joireman, Jeff
1
Khare, Adwait
1
Konuş, Umut
1
Kunz, Werner
1
Lamey, Lien
1
Langerak, Fred
1
Li, Jing
1
Liu, Tsung-Chi
1
Luceri, Beatrice
1
Mattila, Anna S.
1
Melero, Iguacel
1
Melis, Kristina
1
more ...
less ...
Published in...
All
Effektives Customer Relationship Management : Instrumente - Einführungskonzepte - Organisation
Journal of retailing
Journal of service research
1
Source
All
ECONIS (ZBW)
1
Showing
1
-
1
of
1
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
How does corporate social responsibility affect consumer response to service failure in buyer-seller relationships?
Bolton, Lisa E.
;
Mattila, Anna S.
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 140-153
Persistent link: https://www.econbiz.de/10010500739
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->