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~isPartOf:"Effektives Customer Relationship Management : Instrumente - Einführungskonzepte - Organisation"
~subject:"Beschwerdemanagement"
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Beschwerdemanagement
Beziehungsmarketing
40
Relationship marketing
40
Business process management
4
Customer data
4
Kundendaten
4
Prozessmanagement
4
Data Mining
3
Data mining
3
Social Web
3
Social web
3
Betriebliches Bildungsmanagement
2
Betriebliches Informationssystem
2
Business intelligence system
2
Consumer behaviour
2
Controlling
2
Cost-benefit analysis
2
Customer satisfaction
2
Einführung
2
Employer-provided training
2
Erfolgsfaktor
2
Handel
2
Implementation
2
Inter-firm cooperation
2
Konsumentenverhalten
2
Kosten-Nutzen-Analyse
2
Kundenbindungsprogramm
2
Kundenzufriedenheit
2
Lieferkette
2
Loyalty program
2
Management control
2
Organisatorischer Wandel
2
Organizational change
2
Sales information system
2
Simulation
2
Success factor
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Supply chain
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Trade
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Unternehmenskooperation
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Vertriebs-Informationssystem
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German
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Pepels, Werner
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Effektives Customer Relationship Management : Instrumente - Einführungskonzepte - Organisation
Journal of business research : JBR
38
Journal of retailing and consumer services
26
International journal of hospitality management
25
The journal of services marketing
19
The service industries journal
14
Journal of hospitality marketing & management
13
International journal of contemporary hospitality management
11
Journal of service research : JSR
11
Service business
10
Services marketing quarterly
9
Journal of service research
8
Journal of the Academy of Marketing Science
8
Journal of marketing
7
Marketing letters : a journal of research in marketing
7
SpringerLink / Bücher
7
Business horizons
6
International journal of production economics
6
Journal of retailing
6
Psychology & marketing
6
Tourism management : research, policies, practice
6
Journal of consumer marketing
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Journal of marketing management : MM
5
Journal of travel and tourism marketing
5
Managing service quality : MSQ ; an international journal
5
Marketing intelligence & planning
5
Asia-Pacific journal of business administration
4
Cogent business & management
4
European journal of marketing : EJM
4
International journal of business and economics
4
International journal of consumer studies
4
International journal of quality and service sciences
4
International journal of services and operations management
4
Journal of service management
4
Journal of service theory and practice
4
Journal of strategic marketing
4
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
4
Total quality management & business excellence
4
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
4
Working papers / Institut für Wirtschaftsinformatik der Universität Bern
4
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Grundzüge des Beschwerdemanagements
Pepels, Werner
- In:
Effektives Customer Relationship Management : …
,
(pp. 80-93)
.
2013
Persistent link: https://www.econbiz.de/10009672136
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