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~isPartOf:"Electronic commerce research"
~source:"econis"
~subject:"Customer satisfaction"
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Customer satisfaction
Beziehungsmarketing
1
Consumer behaviour
1
Customer loyalty
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Dienstleistungsqualität
1
E-commerce
1
E-service quality (e-SQ)
1
Electronic Commerce
1
Konsumentenverhalten
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Kundenzufriedenheit
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Measurement
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Messung
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Online retailing
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Online-Handel
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Relationship marketing
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Service quality
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Telecom setting
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Guo, Haiyan
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Zhou, Ronggang
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Electronic commerce research
Journal of retailing and consumer services
7
Journal of management research
4
Services marketing quarterly
4
International journal of quality & reliability management
3
Journal of strategic marketing
3
The TQM journal : the international review of organizational improvement
3
African journal of economic and management studies : AJEMS
2
Amfiteatru economic : an economic and business research periodical
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International business review : the official journal of the European International Business Academy
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International journal of business innovation and research
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Journal of economics and business research
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Journal of targeting, measurement and analysis for marketing
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
AGDI working paper
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Achieving excellence in stakeholder management
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Acta Universitatis Danubius / Oeconomica
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African journal of business and economic research : AJBER
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Arab economic and business journal
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Asia marketing journal
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Business analyst : a refereed journal of Shri Ram College of Commerce
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Business ethics and leadership : BEL
1
Business process management journal
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Central European business review : CEBR
1
Competitive intelligence, analysis and strategy : creating organisational agility
1
Corporate Performance Management : ARIS in der Praxis ; mit 5 Tabellen
1
Corporate reputation review : an international journal
1
Department of Economics working paper
1
Economies : open access journal
1
Electronic commerce research and applications
1
EuroMed journal of management
1
European Xtramile Centre of African Studies
1
European journal of marketing : EJM
1
Financial markets, institutions and risks : FMIR
1
From customer retention to a holistic stakeholder management system : living a vision
1
GITAM journal of management : a quarterly publication of GITAM Institute of Management
1
Global business review
1
Industrial relations : a journal of economy & society
1
Information systems management
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International journal of Indian culture and business management
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Measuring e-service quality and its importance to customer satisfaction and loyalty : an empirical study in a telecom setting
Zhou, Ronggang
;
Wang, Xiaorui
;
Shi, Yuhan
;
Zhang, Renqian
; …
- In:
Electronic commerce research
19
(
2019
)
3
,
pp. 477-499
Persistent link: https://www.econbiz.de/10012099746
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