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~isPartOf:"Electronic commerce research and applications"
~isPartOf:"Journal of hospitality marketing & management"
~subject:"Bank"
~subject:"Customer loyalty"
~subject:"Service quality"
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Bank
Customer loyalty
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Beziehungsmarketing
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Consumer behaviour
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Customer retention
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Kundenbindung
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Relationship marketing
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Customer satisfaction
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Dienstleistungsqualität
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Kim, Cookhwan
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Martínez García de Leaniz, Patricia
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Rodríguez del Bosque, Ignacio A.
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Saleem, Muhammad Abid
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Wasaya, Allah
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Electronic commerce research and applications
Journal of hospitality marketing & management
Journal of retailing and consumer services
16
Journal of business research : JBR
8
The journal of services marketing
5
International journal of contemporary hospitality management
4
The service industries journal
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Asia Pacific journal of marketing and logistics
3
Journal of the Academy of Marketing Science
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Nomos eLibrary / Wirtschaft
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Services marketing quarterly
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Australasian marketing journal
2
Business horizons
2
Cogent business & management
2
Industrial marketing management : the international journal for industrial and high-tech firms
2
International journal of business excellence : IJBEX
2
International journal of hospitality management
2
International journal of services and operations management : IJSOM
2
Journal for global business advancement : JGBA
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Journal of air transport management
2
Journal of business economics and management
2
Journal of contemporary management : JMC
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Journal of financial services marketing
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Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
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Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
2
Journal of service management
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Marktorientiertes Management
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Reihe Dienstleistungsmanagement | Dienstleistungsmarketing
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Reihe Dienstleistungsmanagement, Dienstleistungsmarketing
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The TQM journal : the international review of organizational improvement
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The international journal of bank marketing : IJBM
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The journal of applied business research
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Wettbewerb und Regulierung von Märkten und Unternehmen
2
Academic journal of economic studies
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Advances in hospitality and leisure
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Bangladesh journal of political economy
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Benchmarking : an international journal
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Betriebswirtschaftliche Forschung und Praxis : BFuP
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Brand management ; Vol. 2
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British journal of management : BJM
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Business and Economic Research : BER
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Drivers of customer loyalty and word of mouth intentions : moderating role of interactional justice
Saleem, Muhammad Abid
;
Yaseen, Asif
;
Wasaya, Allah
- In:
Journal of hospitality marketing & management
27
(
2018
)
8
,
pp. 877-904
Persistent link: https://www.econbiz.de/10011957277
Saved in:
2
Exploring the antecedents of hotel customer loyalty : a social identity perspective
Martínez García de Leaniz, Patricia
;
Rodríguez del …
- In:
Journal of hospitality marketing & management
24
(
2015
)
1/2
,
pp. 1-23
Persistent link: https://www.econbiz.de/10010526384
Saved in:
3
How to design personalization in a context of customer retention : who personalizes what and to what extent?
Kwon, Kwiseok
;
Kim, Cookhwan
- In:
Electronic commerce research and applications
11
(
2012
)
1/6
,
pp. 101-116
Persistent link: https://www.econbiz.de/10009730271
Saved in:
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