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~isPartOf:"Electronic markets : EM ; the international journal of electronic commerce and business media"
~subject:"Career development"
~subject:"Service quality"
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Electronic markets : EM ; the international journal of electronic commerce and business media
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Improving customer satisfaction in
proactive
service design : a Kano model approach
Wenninger, Annette
;
Rau, Daniel
;
Röglinger, Maximilian
- In:
Electronic markets : EM ; the international journal of …
32
(
2022
)
3
,
pp. 1399-1418
Persistent link: https://www.econbiz.de/10013463446
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