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~isPartOf:"Entrepreneurship, theory and practice : ET & P"
~isPartOf:"Human resource management"
~person:"Burke, Michael J."
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The service climate-firm performance chain : the role of customer retention
Towler, Annette
;
Lezotte, Daniel V.
;
Burke, Michael J.
- In:
Human resource management
50
(
2011
)
3
,
pp. 391-406
Persistent link: https://www.econbiz.de/10009160963
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