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~isPartOf:"Erfolgreiches Beschwerdemanagement : Wege zu Prozessverbesserungen und Kundenzufriedenheit"
~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~subject:"Quality management"
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Quality management
Beschwerdemanagement
48
Complaint management
48
Dienstleistungsqualität
31
Service quality
31
Customer satisfaction
25
Kundenzufriedenheit
25
Beziehungsmarketing
23
Relationship marketing
23
Consumer behaviour
21
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Kundenservice
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Service recovery
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Emotion
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service recovery
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China
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Casadesús, Martí
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Chen, Kuen-Suan
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Huang, Chiao-Tzu
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Linder, A.
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Petnji Yaya, Luc Honore
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Erfolgreiches Beschwerdemanagement : Wege zu Prozessverbesserungen und Kundenzufriedenheit
International journal of contemporary hospitality management
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
The TQM journal : the international review of organizational improvement
2
The service industries journal
2
A Productivity Press book
1
Dienstleistungsoffensive - Wachstumschancen intelligent nutzen
1
Göttinger Handelswissenschaftliche Schriften e.V. : GHS
1
International journal of hospitality management
1
International journal of process management and benchmarking : IJPMB
1
International journal of productivity and quality management : IJPQM
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
Journal of business economics : JBE
1
Kostenmanagement und Controlling
1
Kundenzufriedenheit und Kundenbindung : Strategien und Instrumente von Finanzdienstleistern
1
Praxislösungen
1
Schriften zu Tourismus und Freizeit
1
Schriftenreihe des Instituts für Kreditwirtschaft
1
Schritte in die künftige Mobilität : technische und betriebswirtschaftliche Aspekte : [4. Wissenschaftsforum Mobilität am 21. Juni 2012]
1
Social Web im Tourismus : Strategien - Konzepte - Einsatzfelder
1
The international journal of business science & applied management : IJBSAM
1
The international journal of productivity and performance management
1
Versicherungswissenschaft in Hannover : Hannoveraner Reihe
1
Veröffentlichungen der Universitätsbibliothek der Helmut-Schmidt-Universität, Universität der Bundeswehr - Aus der Praxis für die Praxis
1
Weiterentwicklung des Wuppertaler Generic-Management-Konzeptes
1
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ECONIS (ZBW)
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Development of a quantification model for the cost of loss of image with customer complaints
Sansalvador, Manuel E.
;
Brotons, José M.
- In:
Total quality management & business excellence : an …
29
(
2018
)
14
,
pp. 1633-1647
Persistent link: https://www.econbiz.de/10011962117
Saved in:
2
Developing control charts in monitoring service quality based on the number of customer complaints
Chen, Kuen-Suan
;
Chang, Tsang-Chuan
;
Wang, Kung-Jeng
; …
- In:
Total quality management & business excellence : an …
26
(
2015
)
5/6
,
pp. 675-689
Persistent link: https://www.econbiz.de/10011305614
Saved in:
3
Technical complaint management from a quality perspective
Linder, A.
;
Schmitt, S.
;
Schmitt, R.
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 865-875
Persistent link: https://www.econbiz.de/10010393803
Saved in:
4
The revitalising effect of ISO 9001 on dissatisfied customers
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Casadesús, …
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 856-864
Persistent link: https://www.econbiz.de/10010393804
Saved in:
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