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~isPartOf:"Erfolgreiches Beschwerdemanagement : Wege zu Prozessverbesserungen und Kundenzufriedenheit"
~isPartOf:"International journal of hospitality management"
~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"Journal of the Academy of Marketing Science"
~person:"Niefind, Fred"
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Niefind, Fred
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Erfolgreiches Beschwerdemanagement : Wege zu Prozessverbesserungen und Kundenzufriedenheit
International journal of hospitality management
Journal of retailing and consumer services
Journal of the Academy of Marketing Science
Source
All
ECONIS (ZBW)
3
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Wie sollte der Beschwerdemanagementmitarbeiter mit Beschwerdeführern umgehen?
Niefind, Fred
;
Ratajczak, Oliver
- In:
Erfolgreiches Beschwerdemanagement : Wege zu …
,
(pp. 99-119)
.
2010
Persistent link: https://www.econbiz.de/10008653830
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2
Wie sollte die Ablauforganisation des Beschwerdemanagements aussehen?
Niefind, Fred
;
Wiegran, Andreas
- In:
Erfolgreiches Beschwerdemanagement : Wege zu …
,
(pp. 47-61)
.
2010
Persistent link: https://www.econbiz.de/10008653833
Saved in:
3
Was sind Beschwerden?
Niefind, Fred
;
Wiegran, Andreas
- In:
Erfolgreiches Beschwerdemanagement : Wege zu …
,
(pp. 19-32)
.
2010
Persistent link: https://www.econbiz.de/10008653835
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