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~isPartOf:"Erfolgreiches Beschwerdemanagement : Wege zu Prozessverbesserungen und Kundenzufriedenheit"
~isPartOf:"International journal of hospitality management"
~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"Journal of the Academy of Marketing Science"
~subject:"Markenführung"
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Search: subject_exact:"Customer complaints"
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Markenführung
Beschwerdemanagement
126
Complaint management
126
Dienstleistungsqualität
96
Service quality
96
Customer satisfaction
77
Kundenzufriedenheit
77
Beziehungsmarketing
62
Relationship marketing
62
Consumer behaviour
50
Konsumentenverhalten
50
Service failure
37
Service recovery
33
Customer service
29
Kundenservice
29
Emotion
15
Justice
14
Dienstleistungssektor
13
Gerechtigkeit
13
Service industry
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USA
13
United States
13
Viral marketing
12
Virales Marketing
12
Gastronomie
10
Mobile communications
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Mobilkommunikation
10
Restaurant industry
10
Gastgewerbe
8
Hospitality industry
8
Hotel industry
8
Hotellerie
8
Brand image
7
Brand management
7
Customer integration
7
Kundenintegration
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Markenimage
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Satisfaction
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China
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Sreejesh, S.
2
Bougoure, Ursula Sigrid
1
Cioppi, Marco
1
Curina, Ilaria
1
Fazal-e-Hasan, Syed
1
Francioni, Barbara
1
Grégoire, Yany
1
Hegner, Sabrina
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Johnen, Marius
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Khamitov, Mansur
1
Le, Hoang T. P. M.
1
Lee, Sangwoo
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Manu C
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Mortimer, Gary
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Park, Jungkun
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Paul, Justin
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Russell-Bennett, Rebekah
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Sarkar, Abhigyan
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Sarkar, Juhi Gahlot
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Erfolgreiches Beschwerdemanagement : Wege zu Prozessverbesserungen und Kundenzufriedenheit
International journal of hospitality management
Journal of retailing and consumer services
Journal of the Academy of Marketing Science
Journal of business research : JBR
7
Asia-Pacific journal of business administration
1
Business horizons
1
Gabler Edition Wissenschaft / Innovatives Markenmanagement
1
International marketing review
1
Inventi impact: retailing & consumer services
1
Journal of advertising research
1
Journal of consumer marketing
1
Journal of financial services marketing
1
Journal of financial services marketing : JFSM
1
Journal of hospitality marketing & management
1
Journal of marketing management : MM
1
Journal of retailing
1
Journal of service research
1
Journal of service theory and practice
1
The Lahore journal of business
1
The art of digital marketing for fashion and luxury brands : market spaces and marketplaces
1
The journal of product & brand management
1
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ECONIS (ZBW)
7
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1
Emotion and trust in virtual service assistant design for effective service recovery
Le, Hoang T. P. M.
;
Park, Jungkun
;
Lee, Sangwoo
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014364045
Saved in:
2
Managing customers' undesirable responses towards hospitality service brands during service failure : the moderating role of other customer perception
Sarkar, Abhigyan
;
Sarkar, Juhi Gahlot
;
Sreejesh, S.
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012495095
Saved in:
3
Tell us your concern, and we shall together address! : role of service booking channels and brand equity on post-failure outcomes
Manu C
;
Sreejesh, S.
;
Paul, Justin
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012585701
Saved in:
4
Brand hate and non-repurchase intention : a service context perspective in a cross-channel setting
Curina, Ilaria
;
Francioni, Barbara
;
Hegner, Sabrina
; …
- In:
Journal of retailing and consumer services
54
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012238345
Saved in:
5
A systematic review of brand transgression, service failure recovery and product-harm crisis : integration and guiding insights
Khamitov, Mansur
;
Grégoire, Yany
;
Suri, Anshu
- In:
Journal of the Academy of Marketing Science
48
(
2020
)
3
,
pp. 519-542
Persistent link: https://www.econbiz.de/10012290970
Saved in:
6
When pushing back is good : the effectiveness of brand responses to social media complaints
Johnen, Marius
;
Schnittka, Oliver
- In:
Journal of the Academy of Marketing Science
47
(
2019
)
5
,
pp. 858-878
Persistent link: https://www.econbiz.de/10012107337
Saved in:
7
The impact of service failure on brand credibility
Bougoure, Ursula Sigrid
;
Russell-Bennett, Rebekah
; …
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 62-71
Persistent link: https://www.econbiz.de/10011528525
Saved in:
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