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~isPartOf:"Erfolgsfaktor Emotionalisierung : wie Unternehmen die Herzen der Kunden gewinnen"
~subject:"Call centre"
~subject:"Customers"
~subject:"Dr. Ing. h.c. F. Porsche AG"
~subject:"Mass Customization"
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Call centre
Customers
Dr. Ing. h.c. F. Porsche AG
Mass Customization
Emotion
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Beziehungsmarketing
9
Relationship marketing
9
Marketing
4
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German
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Henkel, Sven
1
Häusel, Hans-Georg
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Landenberger, Sonja
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Meyer, Matthias
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Erfolgsfaktor Emotionalisierung : wie Unternehmen die Herzen der Kunden gewinnen
Academy of Management journal : AMJ
4
Research
3
SpringerLink / Bücher
3
BestMasters
2
Business - Innovation - High Tech
2
Journal of vocational behavior
2
Markenkommunikation und Beziehungsmarketing
2
Work, employment & society : a journal of the British Sociological Association
2
Administrative Sciences : open access journal
1
Asia-Pacific journal of business administration
1
Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work
1
European journal of international management : EJIM
1
European management journal
1
Human resource management
1
Individual sources, dynamics, and expressions of emotion : [contributions to the 2012 International Conference on Emotion and Organizational Life held in Helsinki, Finland]
1
Interaktionen im Dienstleistungsbereich
1
International journal of happiness and development
1
International journal of hospitality management
1
International journal of work innovation : IJWI
1
Journal of Asia Business Studies
1
Journal of business ethics : JOBE
1
Journal of business strategy
1
Journal of customer behaviour
1
Journal of global marketing
1
Journal of managerial psychology
1
Journal of retailing and consumer services
1
Journal of service management
1
Manufacturing & service operations management : M & SOM
1
Mass customization for personalized communication environments : integrating human factors
1
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
1
Personnel psychology : a journal of applied research
1
Services marketing quarterly
1
Springer eBooks / Business and Economics
1
The international journal of human resource management
1
The service industries journal
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ECONIS (ZBW)
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"It's a people business" - wie intueri im Contact-Center Emotionen misst und steuert
Meyer, Matthias
- In:
Erfolgsfaktor Emotionalisierung : wie Unternehmen die …
,
(pp. 279-296)
.
2010
Persistent link: https://www.econbiz.de/10008773220
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2
Das Gefühl Porsche : die Emotionalisierung der Marke Porsche
Landenberger, Sonja
- In:
Erfolgsfaktor Emotionalisierung : wie Unternehmen die …
,
(pp. 103-117)
.
2010
Persistent link: https://www.econbiz.de/10008773232
Saved in:
3
Emotionalisierung durch Mass Customization (MC)
Walcher, Dominik
- In:
Erfolgsfaktor Emotionalisierung : wie Unternehmen die …
,
(pp. 27-39)
.
2010
Persistent link: https://www.econbiz.de/10008773283
Saved in:
4
Think Limbic! Die Emotionsstrukturen im Gehirn für erfolgreiches Marketing nutzen
Häusel, Hans-Georg
- In:
Erfolgsfaktor Emotionalisierung : wie Unternehmen die …
,
(pp. 17-26)
.
2010
Persistent link: https://www.econbiz.de/10008773286
Saved in:
5
Emotionen aus Sicht der Kommunikation
Scharfenberger, Philipp
;
Tomczak, Torsten
;
Henkel, Sven
- In:
Erfolgsfaktor Emotionalisierung : wie Unternehmen die …
,
(pp. 3-15)
.
2010
Persistent link: https://www.econbiz.de/10008773288
Saved in:
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