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~isPartOf:"EuroMed journal of business"
~isPartOf:"The journal of business & industrial marketing"
~subject:"Customer satisfaction"
~subject:"Dedication"
~subject:"Dienstleistungsqualität"
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Customer satisfaction
Dedication
Dienstleistungsqualität
Switching behaviour
6
Wechselverhalten
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Beziehungsmarketing
5
Relationship marketing
5
Kundenzufriedenheit
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Switching costs
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1995-2008
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EuroMed journal of business
The journal of business & industrial marketing
Journal of business research : JBR
6
The service industries journal
6
Journal of retailing and consumer services
5
The journal of services marketing
4
Inventi impact: retailing & consumer services
3
Journal of retailing
3
Journal of service management
3
Managing service quality : MSQ ; an international journal
3
Marketing intelligence & planning
3
Asia Pacific journal of marketing and logistics
2
Auditing : a journal of practice & theory
2
European journal of marketing : EJM
2
International journal of bank marketing
2
International journal of business information systems : IJBIS
2
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
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Journal of Business & Industrial Marketing
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Journal of Service Management
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Journal of organizational computing and electronic commerce
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Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
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Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
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Journal of service theory and practice : JSTP
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Management research review
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Management science : journal of the Institute for Operations Research and the Management Sciences
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Services marketing quarterly
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Asia Pacific Journal of Marketing and Logistics
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Bangladesh journal of political economy
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ECONIS (ZBW)
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1
The combined effect of product returns experience and
switching
costs
on B2B customer re-purchase intent
Russo, Ivan
;
Confente, Ilenia
;
Gligor, David M.
; …
- In:
The journal of business & industrial marketing
32
(
2017
)
5
,
pp. 664-676
Persistent link: https://www.econbiz.de/10011692481
Saved in:
2
Factors affecting customer loyalty for mobile telecommunication industry
Shafei, Ingy
;
Tabaa, Hazem
- In:
EuroMed journal of business
11
(
2016
)
3
,
pp. 347-361
Persistent link: https://www.econbiz.de/10011609003
Saved in:
3
Understanding B2B customer loyalty in the mobile telecommunication industry : a look at dedication and constraint
Yang, Shuiqing
- In:
The journal of business & industrial marketing
30
(
2015
)
2
,
pp. 117-128
Persistent link: https://www.econbiz.de/10010532118
Saved in:
4
Study of social ties as one kind of
switching
costs
: a new typology
Shi, Wenhua
;
Ma, Jianmei
;
Ji, Chen
- In:
The journal of business & industrial marketing
30
(
2015
)
5
,
pp. 648-661
Persistent link: https://www.econbiz.de/10011341886
Saved in:
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