Liu, Wenbin B.; Meng, Wei; Mingers, John; Tang, Ning; … - In: European Journal of Operational Research 223 (2012) 2, pp. 529-540
The economic crisis created major problems for a successful, hi-tech Chinese company – Tonsan. They already had in place a performance management system based around the balanced scorecard which worked successfully in times of growth and high demand. However, with the world downturn they...