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~isPartOf:"European journal of marketing"
~isPartOf:"International journal of services and standards"
~subject:"Customer service"
~type_genre:"Article in journal"
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Customer service
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9
Dienstleistung
8
services
6
standards
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3
Dienstleistungsqualität
3
Dienstleistungssektor
3
Kundenintegration
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Chakraborty, Subhajit
1
Hill, Sally Rao
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Kaynak, Hale
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Tombs, Alastair G.
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European journal of marketing
International journal of services and standards
The journal of services marketing
17
International journal of hospitality management
7
Journal of service management
7
The service industries journal
5
Journal of service research
4
Journal of business research : JBR
3
Journal of retailing and consumer services
3
Journal of service theory and practice
3
International journal of contemporary hospitality management
2
International journal of innovation management
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Journal of service research : JSR
2
Asian business & management
1
Australasian marketing journal
1
Business horizons
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California management review
1
Decision sciences : DS
1
Enlightening tourism : ET ; a pathmaking journal
1
European journal of marketing : EJM
1
European review of service economics and management
1
IEEE transactions on engineering management : EM
1
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
International journal of business innovation and research : IJBIR
1
International journal of consumer studies
1
International journal of economics and financial issues : IJEFI
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International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of product development : IJPD
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International journal of production research
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International journal of services and operations management
1
International journal of services, economics and management
1
International journal of sports marketing & sponsorship
1
International review on public and non-profit marketing
1
Inventi impact: retailing & consumer services
1
Journal of air transport management
1
Journal of business economics : JBE
1
Journal of consumer marketing
1
Journal of engineering and technology management : JET-M
1
Journal of euromarketing
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Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
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When does service employee's accent matter? : examining the moderating effect of service type, service criticality and accent service congruence
Hill, Sally Rao
;
Tombs, Alastair G.
- In:
European journal of marketing
56
(
2022
)
7
,
pp. 1985-2013
Persistent link: https://www.econbiz.de/10013352675
Saved in:
2
Role of service characteristics in determining the degree of customer involvement : a typology
Chakraborty, Subhajit
;
Kaynak, Hale
- In:
International journal of services and standards
9
(
2014
)
1
,
pp. 3-18
Persistent link: https://www.econbiz.de/10011283344
Saved in:
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