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~isPartOf:"European journal of marketing"
~isPartOf:"Journal of service theory and practice : JSTP"
~language:"eng"
~person:"Barnes, Donald C."
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Beziehungsmarketing
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Consumer behaviour
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Barnes, Donald C.
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European journal of marketing
Journal of service theory and practice : JSTP
The journal of services marketing
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Journal of business research : JBR
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Journal of service research : JSR
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The journal of personal selling & sales management : JPSSM
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ECONIS (ZBW)
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It's not whether you win or lose, it's how you play : customer delight in unpredictable experiential encounters
Barnes, Donald C.
;
Pelletier, Mark J.
;
Collier, Joel E.
; …
- In:
European journal of marketing
56
(
2022
)
8
,
pp. 2216-2249
Persistent link: https://www.econbiz.de/10013457336
Saved in:
2
Observing delightful experiences of other customers : the double-edged sword of jealousy and joy
Ludwig, Nadine L.
;
Barnes, Donald C.
;
Gouthier, Matthias
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 145-163
Persistent link: https://www.econbiz.de/10011602729
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