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~isPartOf:"European journal of marketing"
~subject:"Customer service"
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Search: subject:"Relationship marketing"
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Customer service
Relationship marketing
40
Beziehungsmarketing
39
Consumer behaviour
27
Konsumentenverhalten
27
Customer satisfaction
14
Kundenzufriedenheit
14
Brand management
12
Markenführung
12
Brand image
10
Dienstleistungsqualität
10
Markenimage
10
Service quality
10
Brand
8
Markenartikel
8
Social Web
8
Social web
8
Customer integration
7
Kundenintegration
7
Internet marketing
5
Kundenservice
5
Online-Marketing
5
Social media
5
Customer engagement
4
Emotion
4
Innovation
4
Lieferantenmanagement
4
Supplier relationship management
4
Arbeitszufriedenheit
3
B-to-B-Marketing
3
Business-to-business marketing
3
Communication
3
Customer orientation
3
Dienstleistungsmarketing
3
Job satisfaction
3
New product development
3
Produktentwicklung
3
Salespeople
3
Satisfaction
3
Services marketing
3
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Abboud, Liliane
1
Allen, Peter M.
1
Barnes, Donald C.
1
Beatty, Sharon E.
1
Bowen, Michael
1
Bruce, Helen L.
1
Burton, Jamie
1
Campos, Pimenta, Marco Tulio
1
Collier, Joel E.
1
Dobrzycki, Holly
1
Evans, Bruce J. W.
1
Ifie, Kemefasu
1
Mesquita, José Marcos Carvalho de
1
Pelletier, Mark J.
1
Shin, Hyunju
1
Urdan, André Torres
1
Vom Lehn, Dirk
1
Webb, Helena
1
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European journal of marketing
The journal of services marketing
39
Journal of retailing and consumer services
36
Journal of business research : JBR
31
International journal of hospitality management
30
The service industries journal
16
Journal of service research : JSR
15
Journal of service research
14
SpringerLink / Bücher
12
International journal of contemporary hospitality management
10
Journal of service theory and practice
10
Journal of service theory and practice : JSTP
10
Managing service quality : MSQ ; an international journal
9
Services marketing quarterly
9
International journal of business and economics
8
Journal of marketing
8
Journal of the Academy of Marketing Science
8
Service business
8
International journal of services and operations management
7
Journal of retailing
7
Gabler Edition Wissenschaft
6
Journal of hospitality marketing & management
6
Journal of service management
6
Psychology & marketing
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
European journal of marketing : EJM
5
International journal of consumer studies
5
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
5
International journal of quality and service sciences
5
International journal of services and standards
5
Journal of travel and tourism marketing
5
Manufacturing & service operations management : M & SOM
5
Marketing : ZFP ; journal of research and management
5
The TQM journal : the international review of organizational improvement
5
Business horizons
4
Business process management journal
4
Electronic markets : EM ; the international journal of electronic commerce and business media
4
Europäische Hochschulschriften / 5
4
Harvard-Business-Manager : das Wissen der Besten
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
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ECONIS (ZBW)
5
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1
Measuring the intention-behavior gap in service failure and recovery : the moderating roles of failure severity and service recovery satisfaction
Mesquita, José Marcos Carvalho de
;
Shin, Hyunju
; …
- In:
European journal of marketing
57
(
2023
)
7
,
pp. 1826-1853
Persistent link: https://www.econbiz.de/10014342175
Saved in:
2
I can't always get what I want : low power, service customer (dis)engagement and wellbeing
Abboud, Liliane
;
Bruce, Helen L.
;
Burton, Jamie
- In:
European journal of marketing
57
(
2023
)
10
,
pp. 2713-2736
Persistent link: https://www.econbiz.de/10014448576
Saved in:
3
How and when does top management interaction with customers impact customer satisfaction?
Ifie, Kemefasu
- In:
European journal of marketing
57
(
2023
)
5
,
pp. 1380-1406
Persistent link: https://www.econbiz.de/10014252295
Saved in:
4
It's not whether you win or lose, it's how you play : customer delight in unpredictable experiential encounters
Barnes, Donald C.
;
Pelletier, Mark J.
;
Collier, Joel E.
; …
- In:
European journal of marketing
56
(
2022
)
8
,
pp. 2216-2249
Persistent link: https://www.econbiz.de/10013457336
Saved in:
5
Impacting communication in optometry : enhancing health-service experiences
Vom Lehn, Dirk
;
Allen, Peter M.
;
Webb, Helena
;
Evans, …
- In:
European journal of marketing
56
(
2022
)
9
,
pp. 2546-2557
Persistent link: https://www.econbiz.de/10013457371
Saved in:
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