//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"European journal of marketing : EJM"
~person:"Dagger, Tracey S."
~subject:"Customer satisfaction"
~subject:"Emotion"
~subject:"Online retailing"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Kundendienst"
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
Customer satisfaction
Emotion
Online retailing
Beziehungsmarketing
2
Customer service
2
Kundenservice
2
Kundenzufriedenheit
2
Relationship marketing
2
Beschwerdemanagement
1
Complaint management
1
Consumer behaviour
1
Dienstleistungsqualität
1
Empirical method
1
Empirische Methode
1
Konsumentenverhalten
1
Multivariate Analyse
1
Multivariate analysis
1
Service quality
1
Switching behaviour
1
Wechselverhalten
1
more ...
less ...
Type of publication
All
Article
2
Type of publication (narrower categories)
All
Article in journal
2
Aufsatz in Zeitschrift
2
Language
All
English
2
Author
All
Dagger, Tracey S.
Babakus, Emin
1
Balaji, M. S.
1
David, Meredith E.
1
Hill, Sally Rao
1
Huang, Minxue
1
Jha, Subhash
1
McColl-Kennedy, Janet R.
1
Nguyen, Doan T.
1
Tombs, Alastair
1
Tsang, Alex S. L.
1
White, Christopher J.
1
Yavas, Ugur
1
Zhou, Nan
1
Zhou, Yuanyuan
1
more ...
less ...
Published in...
All
European journal of marketing : EJM
International journal of business environment : IJBE
1
Journal of service research : JSR
1
Source
All
ECONIS (ZBW)
2
Showing
1
-
2
of
2
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Uncovering the real effect of switching costs on the satisfaction-loyalty association : the critical role of involvement and relationship benefits
Dagger, Tracey S.
;
David, Meredith E.
- In:
European journal of marketing : EJM
46
(
2012
)
3/4
,
pp. 447-468
Persistent link: https://www.econbiz.de/10009535672
Saved in:
2
Matching service recovery solutions to customer recovery preferences
Nguyen, Doan T.
;
McColl-Kennedy, Janet R.
;
Dagger, Tracey S.
- In:
European journal of marketing : EJM
46
(
2012
)
9
,
pp. 1171-1194
Persistent link: https://www.econbiz.de/10009661665
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->