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~isPartOf:"European journal of marketing : EJM"
~subject:"Customer satisfaction"
~subject:"Emotion"
~subject:"Online retailing"
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Customer satisfaction
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10
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Dagger, Tracey S.
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Huang, Minxue
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Jha, Subhash
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Tombs, Alastair
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European journal of marketing : EJM
Journal of retailing and consumer services
57
The journal of services marketing
50
International journal of hospitality management
48
Journal of business research : JBR
37
Journal of service research : JSR
21
International journal of contemporary hospitality management
17
Journal of service research
17
Journal of hospitality marketing & management
14
The service industries journal
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Journal of service management
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Journal of service theory and practice
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Psychology & marketing
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Journal of retailing
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Journal of service theory and practice : JSTP
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Service business
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Services marketing quarterly
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The TQM journal : the international review of organizational improvement
10
International journal of business and economics
8
Managing service quality : MSQ ; an international journal
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
European journal of marketing
7
International journal of quality and service sciences
7
Journal of air transport management
7
Journal of the Academy of Marketing Science
7
SpringerLink / Bücher
7
The Cornell hospitality quarterly
7
Cogent business & management
6
International journal of services and operations management
6
International journal of services, economics and management
6
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
6
Journal of travel and tourism marketing
6
Academy of Management journal : AMJ
5
Asia Pacific journal of marketing and logistics
5
Business horizons
5
European research studies
5
Industrial marketing management : the international journal for industrial and high-tech firms
5
International journal of business information systems : IJBIS
5
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
5
International journal of production economics
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1
Effects of frontline employee role overload on customer responses and sales performance : moderator and mediators
Jha, Subhash
;
Balaji, M. S.
;
Yavas, Ugur
;
Babakus, Emin
- In:
European journal of marketing : EJM
51
(
2017
)
2
,
pp. 282-303
Persistent link: https://www.econbiz.de/10011661678
Saved in:
2
The impact of motivation on customer satisfaction formation : a self-determination perspective
White, Christopher J.
- In:
European journal of marketing : EJM
49
(
2015
)
11/12
,
pp. 1923-1940
Persistent link: https://www.econbiz.de/10011449361
Saved in:
3
The effect of service employees' accent on customer reactions
Tombs, Alastair
;
Hill, Sally Rao
- In:
European journal of marketing : EJM
48
(
2014
)
11/12
,
pp. 2051-2070
Persistent link: https://www.econbiz.de/10010461810
Saved in:
4
Recovery strategy for group service failures : the interaction effects between recovery modes and recovery dimensions
Zhou, Yuanyuan
;
Huang, Minxue
;
Tsang, Alex S. L.
;
Zhou, Nan
- In:
European journal of marketing : EJM
47
(
2013
)
8
,
pp. 1133-1156
Persistent link: https://www.econbiz.de/10009786604
Saved in:
5
Uncovering the real effect of switching costs on the satisfaction-loyalty association : the critical role of involvement and relationship benefits
Dagger, Tracey S.
;
David, Meredith E.
- In:
European journal of marketing : EJM
46
(
2012
)
3/4
,
pp. 447-468
Persistent link: https://www.econbiz.de/10009535672
Saved in:
6
Matching service recovery solutions to customer recovery preferences
Nguyen, Doan T.
;
McColl-Kennedy, Janet R.
;
Dagger, Tracey S.
- In:
European journal of marketing : EJM
46
(
2012
)
9
,
pp. 1171-1194
Persistent link: https://www.econbiz.de/10009661665
Saved in:
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