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~isPartOf:"European journal of operational research : EJOR"
~isPartOf:"European research studies"
~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~subject:"Service quality"
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Search: subject_exact:"Computer-Aided Quality Assurance"
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Service quality
Quality management
652
Qualitätsmanagement
652
Dienstleistungsqualität
117
Product quality
89
Produktqualität
89
Customer satisfaction
63
Kundenzufriedenheit
63
Standardisierung
53
Standardization
53
quality management
50
Firm performance
46
Unternehmenserfolg
46
Performance measurement
44
Performance-Messung
44
Lieferkette
43
Supply chain
43
Theorie
43
Theory
43
Einführung
41
Implementation
41
Innovation
36
total quality management
34
Business process management
33
Industrie
33
Manufacturing industries
33
Prozessmanagement
33
Taiwan
31
Spain
28
Spanien
28
Beziehungsmarketing
26
Relationship marketing
26
quality
26
Knowledge management
24
Structural equation model
24
Strukturgleichungsmodell
24
TQM
24
Wissensmanagement
24
Costs
23
KMU
23
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Undetermined
56
Free
14
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Article
115
Book / Working Paper
2
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Article in journal
117
Aufsatz in Zeitschrift
117
Conference paper
7
Konferenzbeitrag
7
Case study
2
Collection of articles of several authors
2
Fallstudie
2
Sammelwerk
2
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Language
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English
117
Author
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Dahlgaard, Jens Jörn
4
Dahlgaard-Park, Su Mi
3
Amorim, Marlene
2
Bagur-Femenías, Llorenç
2
Calabrese, Armando
2
Chang, Tsang-Chuan
2
Chen, Kuen-Suan
2
Cheng, Ching-Chan
2
Fruchter, Gila E.
2
He, Zhen
2
Madzík, Peter
2
Marimon, Frederic
2
Mukherjee, Amitava
2
Murmura, Federica
2
Perramon, Jordi
2
Wang, Kung-Jeng
2
Adel, Riham
1
Ali, Noor Azman
1
Alonso-Almeida, M. Mar
1
Amat Salas, Oriol
1
Amritesh
1
Andronikidis, Andreas
1
Asif, Muhammad
1
Augustyn, Marcjanna M.
1
Avinadav, Tal
1
Baković, Tomislav
1
Barcik, Agnieszka
1
Barquero Cabrero, José Daniel
1
Baser, Onur
1
Ben-Shlomo, Izhar
1
Bernardo, Merce
1
Bondarenko, N. G.
1
Bravi, Laura
1
Bulut, Emrah
1
Burgess, James Francis
1
Butko, S. S.
1
Carlgren, Lisa
1
Carter, Arthur E.
1
Casadesús, Martí
1
Casolani, Nicola
1
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European journal of operational research : EJOR
European research studies
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
International journal of productivity and quality management : IJPQM
65
The TQM journal : the international review of organizational improvement
63
International journal of quality & reliability management
57
Quality management journal : QMJ
45
Total quality management & business excellence
43
International journal of quality and service sciences
31
International journal of services and operations management
30
International journal of production research
23
Beiträge zur Hochschulpolitik
21
Auditing : a journal of practice & theory
20
International journal of hospitality management
19
Benchmarking : an international journal ; BIJ
18
Journal of health organization and management
18
Health care management review : HCM review
17
Journal of retailing and consumer services
17
Amfiteatru economic : an economic and business research periodical
14
International journal of six sigma and competitive advantage : IJSSCA
14
Journal of air transport management
14
Managing service quality : MSQ ; an international journal
14
Cogent business & management
13
International journal of business information systems : IJBIS
13
International journal of contemporary hospitality management
13
International journal of production economics
12
Service business
12
The service industries journal
12
International journal of services, economics and management
11
The accounting review : a publication of the American Accounting Association
11
International journal of services and standards
10
Journal of business research : JBR
10
Manufacturing & service operations management : M & SOM
10
Service Levels in der Logistik : mit KPIs und SLAs erfolgreich steuern
10
Benchmarking : an international journal
9
Business process management journal
9
International journal of services and operations management : IJSOM
9
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
8
International journal of services technology and management
8
Journal of hospitality marketing & management
8
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ECONIS (ZBW)
117
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1
How responsive should a firm be to customers' expectations?
Fruchter, Gila E.
;
Wiszniewska-Matyszkiel, Agnieszka
- In:
European journal of operational research : EJOR
314
(
2024
)
1
,
pp. 323-339
Persistent link: https://www.econbiz.de/10014456862
Saved in:
2
Quality determinants of organizational safety
Ciekanowski, Zbigniew
;
Król, Agnieszka
;
Nowicka, Julia
; …
- In:
European research studies
25
(
2022
)
2
,
pp. 333-349
Persistent link: https://www.econbiz.de/10013532017
Saved in:
3
Management of service quality of the maritime container terminal in the post-COVID-19 era
Charłampowicz, Jędrzej
- In:
European research studies
25
(
2022
)
3
,
pp. 22-29
Persistent link: https://www.econbiz.de/10013532288
Saved in:
4
Qualitology : the issue of quality and its assessment
Majchrzak, Joanna
- In:
European research studies
24
(
2021
)
5
,
pp. 288-298
Persistent link: https://www.econbiz.de/10012807052
Saved in:
5
The impact of selected determinants on the perceived competitiveness and quality of processor manufacturers : a case study
Barcik, Agnieszka
;
Dziwiński, Piotr
;
Ledzianowski, Józef
- In:
European research studies
24
(
2021
)
1
,
pp. 954-983
Persistent link: https://www.econbiz.de/10012512636
Saved in:
6
To outsource or not : bike-share rebalancing strategies under the service quality deviation of a third party
Gu, Wei
;
Yu, Xiaoru
;
Zhang, Shichen
;
Yan, Xiangbin
; …
- In:
European journal of operational research : EJOR
310
(
2023
)
2
,
pp. 847-859
Persistent link: https://www.econbiz.de/10014340788
Saved in:
7
Process approach in managing the quality of education
Kucińska-Landwójtowicz, Aneta
;
Czabak-Górska, Izabela D.
- In:
European research studies
23
(
2020
)
6
,
pp. 1149-1159
Persistent link: https://www.econbiz.de/10012510469
Saved in:
8
The gaps in the quality of hotel services in Poland
Mazurek-Kusiak, Anna
;
Sawicki, Bogusław
- In:
European research studies
23
(
2020
)
5
,
pp. 1033-1040
Persistent link: https://www.econbiz.de/10012510888
Saved in:
9
Technology and service investments in the presence of feature fatigue and word-of-mouth
Vessal, Sara Rezaee
;
De Giovanni, Pietro
;
Hassanzadeh, …
- In:
European journal of operational research : EJOR
301
(
2022
)
3
,
pp. 923-941
Persistent link: https://www.econbiz.de/10013267798
Saved in:
10
Innovative quality improvements in hotel services
Nikolskaya, E. Y.
;
Kovaleva, N. I.
;
Uspenskaya, M. E.
; …
- In:
European research studies
21
(
2018
)
2
,
pp. 489-498
Persistent link: https://www.econbiz.de/10012220228
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