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~isPartOf:"European journal of operational research : EJOR"
~isPartOf:"International journal of quality & reliability management"
~isPartOf:"International journal of six sigma and competitive advantage : IJSSCA"
~subject:"Service quality"
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Search: subject_exact:"Computer-Aided Quality Assurance"
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Service quality
Quality management
675
Qualitätsmanagement
675
Dienstleistungsqualität
82
Lean Management
79
Lean management
79
Industrie
75
Manufacturing industries
75
Product quality
75
Produktqualität
75
Lean Production
66
Lean production
66
Six Sigma
66
Business process management
63
Prozessmanagement
63
Lieferkette
62
Supply chain
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Theorie
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Theory
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Standardisierung
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Standardization
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Firm performance
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47
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41
India
38
Indien
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Erfolgsfaktor
36
Success factor
36
KMU
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SME
35
Performance measurement
34
Performance-Messung
34
USA
34
United States
34
Implementation
33
Einführung
31
Statistical quality control
31
Statistische Qualitätskontrolle
30
DMAIC
27
Quality control
26
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Ahmad Jusoh
2
Bamford, David
2
Fruchter, Gila E.
2
Georgiou, Andreas C.
2
Gotzamani, Katerina
2
Mastrogiacomo, Luca
2
Seth, Nitin
2
Talankar, Amol
2
Verma, Prakash
2
Adhikari, Arnab
1
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1
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1
AlSamhouri, Alaa
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Amritesh
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Ang-Carabuena, Leslie Ann
1
Antony, Jiju
1
Arafeh, Mazen
1
Arana-Landin, German
1
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1
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1
Avinadav, Tal
1
Awad, Mahmoud
1
Azizi, Majid
1
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1
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1
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1
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1
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1
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European journal of operational research : EJOR
International journal of quality & reliability management
International journal of six sigma and competitive advantage : IJSSCA
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
93
International journal of productivity and quality management : IJPQM
65
The TQM journal : the international review of organizational improvement
63
Quality management journal : QMJ
45
Total quality management & business excellence
43
International journal of quality and service sciences
31
International journal of services and operations management
30
International journal of production research
23
Beiträge zur Hochschulpolitik
21
Auditing : a journal of practice & theory
20
International journal of hospitality management
19
Benchmarking : an international journal ; BIJ
18
Journal of health organization and management
18
Health care management review : HCM review
17
Journal of retailing and consumer services
17
Amfiteatru economic : an economic and business research periodical
14
Journal of air transport management
14
Managing service quality : MSQ ; an international journal
14
Cogent business & management
13
European research studies
13
International journal of business information systems : IJBIS
13
International journal of contemporary hospitality management
13
International journal of production economics
12
Service business
12
The service industries journal
12
International journal of services, economics and management
11
The accounting review : a publication of the American Accounting Association
11
International journal of services and standards
10
Journal of business research : JBR
10
Manufacturing & service operations management : M & SOM
10
Service Levels in der Logistik : mit KPIs und SLAs erfolgreich steuern
10
Benchmarking : an international journal
9
Business process management journal
9
International journal of services and operations management : IJSOM
9
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
8
International journal of services technology and management
8
Journal of hospitality marketing & management
8
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ECONIS (ZBW)
82
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1
How responsive should a firm be to customers' expectations?
Fruchter, Gila E.
;
Wiszniewska-Matyszkiel, Agnieszka
- In:
European journal of operational research : EJOR
314
(
2024
)
1
,
pp. 323-339
Persistent link: https://www.econbiz.de/10014456862
Saved in:
2
How to facilitate improvements in public service systems : propositions for action
Gyllenhammar, Daniel
;
Hammersberg, Peter
- In:
International journal of quality & reliability management
40
(
2023
)
6
,
pp. 1429-1448
Persistent link: https://www.econbiz.de/10014313826
Saved in:
3
A combined QFD-AHP decision-making tool for the investigation and improvement of e-banking usage
Paltayian, George
;
Georgiou, Andreas C.
;
Gotzamani, Katerina
- In:
International journal of quality & reliability management
41
(
2024
)
1
,
pp. 150-172
Persistent link: https://www.econbiz.de/10014470825
Saved in:
4
Healthcare service quality and patient satisfaction : a conceptual framework
Javed Ali
;
Ahmad Jusoh
;
Norhalimah Idris
;
Khalil Md Nor
- In:
International journal of quality & reliability management
41
(
2024
)
2
,
pp. 608-627
Persistent link: https://www.econbiz.de/10014470928
Saved in:
5
Adopting quality management (QM) principles in managing facilities management service delivery
Myeda, Nik Elyna
;
Chua, Shirley Jin Lin
;
Nur Syafiqatul …
- In:
International journal of quality & reliability management
40
(
2023
)
10
,
pp. 2393-2419
Persistent link: https://www.econbiz.de/10014470788
Saved in:
6
Assessing the uptake of Industry 4.0 technologies : barriers to their adoption and impact on quality management aspects
Laskurain-Iturbe, Iker
;
Arana-Landin, German
; …
- In:
International journal of quality & reliability management
40
(
2023
)
10
,
pp. 2420-2442
Persistent link: https://www.econbiz.de/10014470789
Saved in:
7
Process and dimensional variation analysis of automobile assembly in development phase using Six Sigma DMAIC
Sisodia, Vikas
;
Salunkhe, Sachin
;
Pantawane, Prakash
; …
- In:
International journal of six sigma and competitive …
14
(
2023
)
4
,
pp. 437-467
Persistent link: https://www.econbiz.de/10014428342
Saved in:
8
The quality of servitization in project-oriented organizations
Zighan, Saad
;
Bamford, David
;
Reid, Iain
;
El-Qasem, Ahmed
- In:
International journal of quality & reliability management
40
(
2023
)
9
,
pp. 2144-2165
Persistent link: https://www.econbiz.de/10014429663
Saved in:
9
Experiencing defects : the moderating role of severity and warranty coverage on quality perceptions
Catenazzo, Giuseppe
;
Paulssen, Marcel
- In:
International journal of quality & reliability management
40
(
2023
)
9
,
pp. 2205-2221
Persistent link: https://www.econbiz.de/10014429666
Saved in:
10
Designing a short-term training course curriculum using the quality function deployment (QFD)
Kanango, Jaydip
;
Bhatnagar, Ashutosh
;
Gupta, Ravikant
; …
- In:
International journal of quality & reliability management
40
(
2023
)
9
,
pp. 2247-2277
Persistent link: https://www.econbiz.de/10014429668
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