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~isPartOf:"Faculty & research / Insead : working paper series"
~isPartOf:"Marketing theory"
~subject:"Service quality"
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Service quality
Customer value
22
Kundenwert
22
Betriebliche Wertschöpfung
12
Value creation
12
Beziehungsmarketing
11
Relationship marketing
11
Service-Dominant Logic
9
Service-dominant logic
9
value co-creation
6
Customer integration
5
Kundenintegration
5
Lieferantenmanagement
5
Supplier relationship management
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B-to-B-Marketing
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Business-to-business marketing
4
Consumer behaviour
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Dienstleistungsqualität
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Konsumentenverhalten
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Marketing theory
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Marketingtheorie
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resource integration
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service-dominant logic
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Business network
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Theorie
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Theory
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Unternehmensnetzwerk
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Dienstleistungsmanagement
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Dienstleistungsmarketing
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Flexibility
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Flexibilität
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Inter-firm cooperation
2
Resource-based view
2
Ressourcenorientierter Ansatz
2
Service management
2
Services marketing
2
Social values
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Soziale Werte
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English
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Aflaki, Sam
2
Popescu, Ioana
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Birgelen, Marcel van
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Bloemer, Johanna M.
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Caniëls, Marjolein
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Faculty & research / Insead : working paper series
Marketing theory
International journal of hospitality management
13
The service industries journal
12
Journal of retailing and consumer services
11
Journal of business research : JBR
8
International journal of contemporary hospitality management
6
Journal of hospitality and tourism insights
6
Journal of service research : JSR
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
Journal of service management
5
The TQM journal : the international review of organizational improvement
5
The journal of services marketing
5
Industrial marketing management : the international journal for industrial and high-tech firms
4
International journal of services and operations management
4
Journal of air transport management
4
Journal of service theory and practice : JSTP
4
Service business
4
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
3
International journal of services, economics and management
3
Journal of strategic marketing
3
Management decision : MD
3
Australasian marketing journal
2
Cogent business & management
2
International journal of electronic customer relationship management : IJECRM
2
International journal of productivity and quality management : IJPQM
2
International journal of retail & distribution management
2
Journal of customer behaviour
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of hospitality marketing & management
2
Journal of retailing
2
Journal of travel and tourism marketing
2
The international journal of bank marketing : IJBM
2
Tourism management : research, policies, practice
2
ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
1
Academic journal of economic studies
1
Acta Universitatis Danubius / Oeconomica
1
Acta Wexionensia
1
American economic journal : a journal of the American Economic Association
1
Asia Pacific business review
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1
Managing retention in service relationships
Aflaki, Sam
;
Popescu, Ioana
-
2012
-
2. rev. vers. of 2011/80/DS
Persistent link: https://www.econbiz.de/10009625502
Saved in:
2
Managing retention in service relationships
Aflaki, Sam
;
Popescu, Ioana
-
2011
-
Rev. vers. of 2010/32/DS
Persistent link: https://www.econbiz.de/10009357252
Saved in:
3
Value cocreation in service interactions : dimensions and antecedents
Neghina, Carmen
;
Caniëls, Marjolein
;
Bloemer, Johanna M.
; …
- In:
Marketing theory
15
(
2015
)
2
,
pp. 221-242
Persistent link: https://www.econbiz.de/10011494612
Saved in:
4
Convenience : a service perspective
Farquhar, Jillian Dawes
;
Rowley, Jennifer
- In:
Marketing theory
9
(
2009
)
4
,
pp. 425-438
Persistent link: https://www.econbiz.de/10003920661
Saved in:
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