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~isPartOf:"Financial markets and portfolio management"
~isPartOf:"The service industries journal"
~subject:"Dienstleistungsqualität"
~subject:"Relationship marketing"
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Dienstleistungsqualität
Relationship marketing
Personal banking
11
Privatkundengeschäft
11
Service quality
6
Customer satisfaction
3
Kundenzufriedenheit
3
Beziehungsmarketing
2
Confidence
2
Consumer behaviour
2
Financial services
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Finanzdienstleistung
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Konsumentenverhalten
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Liechtenstein
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Performance measurement
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2003-2007
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Ghana
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Job changing
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Kundenanalyse
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English
8
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Boateng, Henry
1
Burgstaller, Johann
1
Chipunza, Crispen
1
Cocca, Teodoro D.
1
Hinson, Robert
1
Horn, Carsten
1
Iglesias, Victor
1
Kosiba, John Paul Basewe
1
Liu, Tsung-chi
1
O'Loughlin, Deirdre
1
Okoe, Abednego Feehi
1
Philippe, Jean
1
Rudolf, Markus
1
Seck, Anne Marianne
1
Szmigin, Isabelle
1
Wu, Li-wei
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Financial markets and portfolio management
The service industries journal
The international journal of bank marketing : IJBM
30
Journal of financial services marketing : JFSM
14
Journal of retailing and consumer services
11
Die Bank
10
SpringerLink / Bücher
7
The journal of services marketing
7
Gabler Edition Wissenschaft
6
International journal of bank marketing
6
Erfolgsfaktor Kundenorientierung : aktuelle Ansätze in der Vermögensberatung aus Sicht unterschiedlicher Marktteilnehmer
5
International journal of financial services management : IJFSM
5
Global business review
4
International journal of services and operations management
4
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
4
Reihe: Financial planning
4
Bank- und Finanzwirtschaftliche Forschung: Diskussionsbeiträge des Lehrstuhls für Betriebswirtschaftslehre, insbesondere Finanzwirtschaft, Universität Bamberg
3
Bank- und finanzwirtschaftliche Forschungen
3
Bank-Praktiker : rechtssicher, revisionsfest, risikogerecht
3
International journal of business excellence : IJBEX
3
Journal of business research : JBR
3
Kundenzufriedenheit und Kundenbindung : Strategien und Instrumente von Finanzdienstleistern
3
Managing service quality : MSQ ; an international journal
3
Marketing intelligence & planning
3
Schriftenreihe des Zentrums für Ertragsorientiertes Bankmanagement
3
Services marketing quarterly
3
Thunderbird international business review
3
African journal of economic and management studies : AJEMS
2
Aktuelle Entwicklungen im Finanzdienstleistungsbereich : 3. Liechtensteinisches Finanzdienstleistungs-Symposium an der Fachhochschule Liechtenstein ; mit 50 Tabellen
2
Bank-Archiv : Zeitschrift für das gesamte Bank- und Börsenwesen : journal of banking and financial research
2
Banking and information technology : BIT ; a strategic report for top management
2
Basler Schriften zum Marketing
2
Berichte aus der Betriebswirtschaft
2
Berliner Schriften zur anwendungsorientierten Bankbetriebslehre
2
Business and Economic Research : BER
2
Cahier de recherche / Faculté des Sciences Economiques et Sociales, Hautes Etudes Commerciales, Université de Genève
2
Cogent business & management
2
Economic research
2
EuroMed journal of business
2
Europäische Hochschulschriften / 5
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ECONIS (ZBW)
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1
Trust and customer engagement in the banking sector in Ghana
Kosiba, John Paul Basewe
;
Boateng, Henry
;
Okoe, …
- In:
The service industries journal
40
(
2020
)
13/14
,
pp. 960-973
Persistent link: https://www.econbiz.de/10012292980
Saved in:
2
Service encounter in multi-channel dirstibution context : virtual and face-to-face interactions and consumer satisfaction
Seck, Anne Marianne
;
Philippe, Jean
- In:
The service industries journal
33
(
2013
)
6
,
pp. 565-579
Persistent link: https://www.econbiz.de/10009758782
Saved in:
3
Efficiency in private banking : evidence from Switzerland and Liechtenstein
Burgstaller, Johann
;
Cocca, Teodoro D.
- In:
Financial markets and portfolio management
25
(
2011
)
1
,
pp. 75-93
Persistent link: https://www.econbiz.de/10008989880
Saved in:
4
Service quality in the private banking business
Horn, Carsten
;
Rudolf, Markus
- In:
Financial markets and portfolio management
25
(
2011
)
2
,
pp. 173-195
Persistent link: https://www.econbiz.de/10009295468
Saved in:
5
The attribution of service failures : effects on consumer satisfaction
Iglesias, Victor
- In:
The service industries journal
29
(
2009
)
1/2
,
pp. 127-141
Persistent link: https://www.econbiz.de/10003849577
Saved in:
6
Cross-buying evaluations in the retail banking industry
Liu, Tsung-chi
;
Wu, Li-wei
- In:
The service industries journal
29
(
2009
)
7/8
,
pp. 903-922
Persistent link: https://www.econbiz.de/10003990187
Saved in:
7
A comparison of perceptions of loyalty between bank tellers and internal customer groups in a retail bank in South Africa
Chipunza, Crispen
- In:
The service industries journal
28
(
2008
)
1/2
,
pp. 139-149
Persistent link: https://www.econbiz.de/10003733047
Saved in:
8
Services branding: revealing the rhetoric within retail banking
O'Loughlin, Deirdre
;
Szmigin, Isabelle
- In:
The service industries journal
27
(
2007
)
3/4
,
pp. 435-452
Persistent link: https://www.econbiz.de/10003501969
Saved in:
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