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~isPartOf:"Gabler Edition Wissenschaft"
~isPartOf:"Journal of travel and tourism marketing"
~subject:"Airline"
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Search: subject_exact:"Self-service"
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Airline
Selbstbedienung
9
Self-service
8
Consumer behaviour
5
Konsumentenverhalten
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Customer satisfaction
3
Innovation diffusion
3
Innovationsdiffusion
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Kundenzufriedenheit
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Beziehungsmarketing
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Dienstleistungsqualität
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E-commerce
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Electronic Commerce
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Finanzdienstleistung
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Finanzdienstleistungsinstitut
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Fluggesellschaft
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Internet
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Kundenmanagement
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Relationship marketing
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Self-service technology
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Service quality
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1954-1994
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Adoption <Marketing>
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Air transport
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Automation
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Automatisierung
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Brand management
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Business information systems
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Business travel
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Cognition
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Customer integration
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Customer service
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Deutschland
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Dienstleistungsangebot
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Castellanos, Cassandra
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Choi, H. S. Chris
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Lee, Woojin
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López Bonilla, Luis Miguel
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López-Bonilla, Jesús Manuel
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Gabler Edition Wissenschaft
Journal of travel and tourism marketing
Journal of air transport management
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
The service industries journal
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ECONIS (ZBW)
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Self-service technology versus traditional service : examining cognitive factors In the purchase of the airline ticket
López-Bonilla, Jesús Manuel
;
López Bonilla, Luis Miguel
- In:
Journal of travel and tourism marketing
30
(
2013
)
5/6
,
pp. 497-508
Persistent link: https://www.econbiz.de/10010199555
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2
The effect of technology readiness on customers' attitudes toward self-service technology and its adoption : the empirical study of U. S. airline self-service check-in kiosks
Lee, Woojin
;
Castellanos, Cassandra
;
Choi, H. S. Chris
- In:
Journal of travel and tourism marketing
29
(
2012
)
7/8
,
pp. 731-743
Persistent link: https://www.econbiz.de/10009711005
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