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~isPartOf:"Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing"
~isPartOf:"Journal of service theory and practice : JSTP"
~isPartOf:"Working paper"
~person:"Kleinaltenkamp, Michael"
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Dienstleistung
3
Marketing
2
Beschwerdemanagement
1
Complaint management
1
Coping
1
Customer satisfaction
1
Customer service
1
Deutschland
1
Dienstleistungsmarketing
1
Dienstleistungsqualität
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Kleinaltenkamp, Michael
Mukherjee, Arpita
4
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2
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1
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1
Deb, Saubhik
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Workshop für Dienstleistungsmarketing <3, 1994, Berlin>
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Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
Journal of service theory and practice : JSTP
Working paper
Kohlhammer Edition Marketing
3
Springer eBook Collection / Business and Economics
2
Arbeitsbericht / Institut für Unternehmungsführung und Unternehmensforschung
1
Focus Dienstleistungsmarketing
1
Gabler Edition Wissenschaft / Business-to-Business-Marketing
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Gabler Edition Wissenschaft : Focus Dienstleistungsmarketing
1
Journal of business economics : JBE
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
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Journal of macromarketing : examining the interactions among markets, marketing, and society
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Marketing : ZFP ; journal of research and management
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The antecedents and consequences of humour for service : a review and directions for research
Mathies, Christine
;
Chiew, Tung Moi
;
Kleinaltenkamp, Michael
- In:
Journal of service theory and practice : JSTP
26
(
2016
)
2
,
pp. 137-162
Persistent link: https://www.econbiz.de/10011515343
Saved in:
2
Innovatives Dienstleistungsmarketing in Theorie und Praxis
Kleinaltenkamp, Michael
(
ed.
)
-
2006
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003398402
Saved in:
3
Dienstleistungsmarketing : Konzeptionen und Anwendungen
Kleinaltenkamp, Michael
(
ed.
)
-
1995
Persistent link: https://www.econbiz.de/10014013455
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