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~isPartOf:"Global business and organizational excellence : a review of research & best practices"
~isPartOf:"Total quality management & business excellence"
~subject:"Quality management"
~subject:"service quality"
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Quality management
service quality
Qualitätsmanagement
254
Dienstleistungsqualität
44
Service quality
44
Lean Management
38
Lean management
38
Standardisierung
37
Standardization
37
Firm performance
36
Unternehmenserfolg
36
quality management
35
Bibliometrics
29
Bibliometrie
29
Performance measurement
26
Performance-Messung
26
Product quality
26
Produktqualität
26
Lean Production
23
Lean production
23
Customer satisfaction
22
Kundenzufriedenheit
22
Industrie
21
Manufacturing industries
21
Six Sigma
21
total quality management
21
Business process management
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Prozessmanagement
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ISO 9001
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SME
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Lieferkette
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Supply chain
15
USA
15
United States
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Lean Six Sigma
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TQM
14
Einführung
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Employee suggestion system
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Gesundheitsversorgung
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254
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Antony, Jiju
20
Cudney, Elizabeth A.
14
Sampaio, Paulo
6
Chiarini, Andrea
5
Edgeman, Rick
5
Gremyr, Ida
5
Marimon, Frederic
5
Cândido, Carlos J. F.
4
Lizarelli, Fabiane Letícia
4
Rodgers, Bryan
4
Saraiva, Pedro
4
Bastida, Ramon
3
Beijo, Luiz Alberto
3
Elg, Mattias
3
Furterer, Sandra L.
3
Jayaraman, Raja
3
Martin, Jason
3
Materla, Tejaswi
3
Park, Sang-June
3
Ribeiro, Luiz Henrique Marra da Silva
3
Salgado, Eduardo Gomes
3
Yi, Youjae
3
Alliprandini, Dário Henrique
2
Alsyouf, Imad
2
Asif, Muhammad
2
Barbosa, Anrafel de Souza
2
Bello-Pintado, Alejandro
2
Carvalho, André M.
2
Carvalho, João Álvaro
2
Carvalho, Raíssa Souto Maior Corrêa de
2
Chakraborty, Ayon
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Cherrafi, Anass
2
Cubo, Catarina
2
Djebarni, Ramdane
2
Dror, Shuki
2
Eskildsen, Jacob Kjær
2
Fernández Guerrero, Rafael
2
Franceschini, Fiorenzo
2
Gambi, Lillian Do Nascimento
2
Grigg, Nigel P.
2
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Global business and organizational excellence : a review of research & best practices
Total quality management & business excellence
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
528
International journal of productivity and quality management : IJPQM
455
The TQM journal : the international review of organizational improvement
406
International journal of quality & reliability management
396
International journal of production research
349
International journal of production economics
196
International journal of six sigma and competitive advantage : IJSSCA
186
Quality management journal : QMJ
168
European journal of operational research : EJOR
93
International journal of services and operations management
88
International journal of quality and service sciences
81
SpringerLink / Bücher
74
Benchmarking : an international journal ; BIJ
66
International journal of business excellence
62
The international journal of productivity and performance management : IJPPM
61
Business process management journal
59
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
59
International journal of process management and benchmarking : IJPMB
58
Amfiteatru economic : an economic and business research periodical
53
Health care management review : HCM review
53
Journal of industrial engineering and management : JIEM
50
Journal of operations management
47
Beiträge zur Hochschulpolitik
43
Europäische Hochschulschriften / 5
43
IEEE transactions on engineering management : EM
42
European journal of industrial engineering : EJIE
41
International journal of quality and innovation
41
Journal of health organization and management
41
International journal of technology management : IJTM
38
Springer eBook Collection
35
Cogent business & management
34
Management science : journal of the Institute for Operations Research and the Management Sciences
33
A Productivity Press book
32
Gabler Edition Wissenschaft
32
European research studies
31
International journal of business excellence : IJBEX
30
Six Sigma in der Finanzbranche
30
International journal of hospitality management
29
International journal of services and operations management : IJSOM
29
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ECONIS (ZBW)
254
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11
Green Karma : promoting environmental initiatives by adapting and using QFD as a proactive tool
Cronemyr, Peter
;
Huge-Brodin, Maria
- In:
Total quality management & business excellence
33
(
2022
)
16
,
pp. 1826-1845
Persistent link: https://www.econbiz.de/10013482816
Saved in:
12
Intellectual capital and firm performance : evidence from certified firms from the EFQM excellence model
Yousaf, Muhammad
- In:
Total quality management & business excellence
33
(
2022
)
13
,
pp. 1472-1488
Persistent link: https://www.econbiz.de/10013415846
Saved in:
13
Development of a Kaizen series model : abducting a blend of participatory formats to enhance the development of process improvement practices
Jones, Oliver William
;
Gold, Jeff
;
Claxton, Julia
- In:
Total quality management & business excellence
33
(
2022
)
8
,
pp. 947-973
Persistent link: https://www.econbiz.de/10013352633
Saved in:
14
Process quality indices : new metrics for process quality capability with zero-loss baseline
Xiong, Xinjia
;
Feng, Yongchang
- In:
Total quality management & business excellence
33
(
2022
)
9
,
pp. 975-993
Persistent link: https://www.econbiz.de/10013352636
Saved in:
15
Unleashing the potential of internal audits : a review and research agenda
Lenning, Jan
;
Gremyr, Ida
- In:
Total quality management & business excellence
33
(
2022
)
9
,
pp. 994-1010
Persistent link: https://www.econbiz.de/10013352638
Saved in:
16
Analysing the relationship between QM, performance appraisal and pay for performance
Bayo-Moriones, Alberto
;
Torre, Rocio de la
- In:
Total quality management & business excellence
33
(
2022
)
9
,
pp. 1056-1083
Persistent link: https://www.econbiz.de/10013352664
Saved in:
17
Is quality management a competitive advantage? : a study after the Spanish financial crisis in the furniture industry
Sánchez-Alegría, Santiago
;
Lizarraga-Dalloa, Fermín
; …
- In:
Total quality management & business excellence
33
(
2022
)
12
,
pp. 1344-1365
Persistent link: https://www.econbiz.de/10013352676
Saved in:
18
Efficiency analysis of Lean Six Sigma projects : insights for selection and prioritisation
Pacagnella, Antônio Carlos <Jr.>
;
Vallati, Sergio Felipe
; …
- In:
Total quality management & business excellence
35
(
2024
)
1/2
,
pp. 1-31
Persistent link: https://www.econbiz.de/10014513331
Saved in:
19
Unraveling the key determinants of successful Six Sigma implementation : an empirical investigation
Bagherian, Anthony
;
Gershon, Mark E.
;
Kumar, Sunil
- In:
Total quality management & business excellence
35
(
2024
)
1/2
,
pp. 114-136
Persistent link: https://www.econbiz.de/10014513342
Saved in:
20
Understanding the formation process of negative customer engagement behaviours : a quantitative and qualitative interpretation
Zang, Luning
;
Liu, Yuying
;
Sun, Xiaojing
;
Wen, Decheng
- In:
Total quality management & business excellence
35
(
2024
)
1/2
,
pp. 170-201
Persistent link: https://www.econbiz.de/10014513347
Saved in:
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