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~isPartOf:"Group & organization management : an international journal"
~isPartOf:"Tourism management : research, policies, practice"
~person:"Boukis, Achilleas"
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Arbeitsverhalten
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Beziehungsmarketing
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Customer incivility
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Dienstleistungsqualität
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Boukis, Achilleas
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Group & organization management : an international journal
Tourism management : research, policies, practice
Boukis, A., Koritos, C., Daunt, K. L., & Papastathopoulos, A. (2020). Effects of customer incivility on frontline employees and the moderating role of supervisor leadership style. Tourism Management
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Journal of customer behaviour
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The service industries journal
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Effects of customer incivility on frontline employees and the moderating role of supervisor leadership style
Boukis, Achilleas
;
Koritos, Christos
;
Daunt, Kate L.
; …
- In:
Tourism management : research, policies, practice
77
(
2020
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012151947
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