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~isPartOf:"Hamburger Schriften zur Marketingforschung"
~isPartOf:"Kundenbeziehungen im Dienstleistungsbereich"
~subject:"Consumer behaviour"
~type:"article"
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Stärkt Customer Care die Kundenzufriedenheit?: Eine kausalanalytische Untersuchung aus Kundensicht
Bliemel, Friedhelm
;
Eggert, Andreas
- In:
Kundenbeziehungen im Dienstleistungsbereich
,
(pp. 197-211)
.
2000
Persistent link: https://www.econbiz.de/10001497367
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