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~isPartOf:"Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden"
~subject:"Qualitätsmanagement"
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Qualitätsmanagement
Beziehungsmarketing
30
Relationship marketing
30
Customer satisfaction
10
Kundenzufriedenheit
10
Deutschland
9
Germany
9
Measurement
4
Messung
4
Quality management
4
Kundenbindungsprogramm
3
Loyalty program
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Automotive industry
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Balanced Scorecard
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Balanced scorecard
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Call centre
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Callcenter
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BMW Group
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Computer-assisted marketing
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Consumer electronics industry
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Courier services
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Daimler AG
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Töpfer, Armin
3
Beckett, Nigel P.
1
Greff, Günter
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Günther, Swen
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Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
26
International journal of productivity and quality management : IJPQM
11
Industrial marketing management : the international journal for industrial and high-tech firms
10
The TQM journal : the international review of organizational improvement
9
Journal of retailing and consumer services
8
Total quality management & business excellence
8
Europäische Hochschulschriften / 5
7
International journal of hospitality management
7
International journal of quality and service sciences
7
International journal of quality & reliability management
6
International journal of production research
5
International journal of services and operations management
5
Journal of business-to-business marketing
5
The service industries journal
5
Benchmarking : an international journal
4
Gabler-Edition Wissenschaft
4
International journal of contemporary hospitality management
4
International journal of project management : the journal of The International Project Management Association
4
Journal of business research : JBR
4
Profession : Wissenschaftsedition im Rainer Hampp Verlag
4
Quality management journal : QMJ
4
Reihe Tagungsberichte / Thüringer Staatskanzlei
4
Schriftenreihe Schwerpunkt Marketing / Arbeitspapier
4
Benchmarking : an international journal ; BIJ
3
Gabler Edition Wissenschaft
3
International journal of business excellence
3
International journal of business excellence : IJBEX
3
International journal of electronic customer relationship management : IJECRM
3
International journal of management concepts and philosophy : IJMCP
3
International journal of production economics
3
Journal of business economics : JBE
3
Journal of business economics and management
3
Journal of open innovation : technology, market, and complexity
3
Management decision : MD
3
Managing service quality : MSQ ; an international journal
3
Schriftenreihe Innovative betriebswirtschaftliche Forschung und Praxis
3
Asia Pacific journal of marketing and logistics
2
Basler Schriften zum Marketing
2
Berichte aus der Betriebswirtschaft
2
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Call Center-Strategien als interaktives Service Center-Management
Töpfer, Armin
;
Greff, Günter
- In:
Handbuch Kundenmanagement : Anforderungen, Prozesse, …
,
(pp. 789-818)
.
2008
Persistent link: https://www.econbiz.de/10003708711
Saved in:
2
Qualitätsmanagement-Konzepte und Balanced Score Card (BSC) zur Steuerung und Optimierung der
Kundenorientierung
Töpfer, Armin
- In:
Handbuch Kundenmanagement : Anforderungen, Prozesse, …
,
(pp. 925-947)
.
2008
Persistent link: https://www.econbiz.de/10003708777
Saved in:
3
Qualitätsbewusstsein und
Kundenorientierung
der Mitarbeiter als Schlüssel zum Erfolg : Qualitätsmanagement bei der Ritz-Carlton Hotel Company
Beckett, Nigel P.
- In:
Handbuch Kundenmanagement : Anforderungen, Prozesse, …
,
(pp. 949-964)
.
2008
Persistent link: https://www.econbiz.de/10003708783
Saved in:
4
Steigerung der Kundenzufriedenheit und Kundenbindung durch Lean Six Sigma-Projekte
Töpfer, Armin
;
Günther, Swen
- In:
Handbuch Kundenmanagement : Anforderungen, Prozesse, …
,
(pp. 975-994)
.
2008
Persistent link: https://www.econbiz.de/10003708794
Saved in:
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