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International marketing review
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An agency theory scale for financial services
Tan, Jon Chiew Kwee
;
Lee, Richard
- In:
The journal of services marketing
29
(
2015
)
5
,
pp. 393-405
Persistent link: https://www.econbiz.de/10011387944
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Interactions and consequences of inertia and switching costs
Lee, Richard
;
Neale, Larry
- In:
The journal of services marketing
26
(
2012
)
5
,
pp. 365-374
Persistent link: https://www.econbiz.de/10009629141
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