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~isPartOf:"Harvard business review : HBR"
~isPartOf:"International journal of hospitality management"
~person:"Schuckert, Markus"
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Hotel industry
2
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Schuckert, Markus
Law, Chun Hung Roberts
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Harvard business review : HBR
International journal of hospitality management
Journal of travel and tourism marketing
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How do domestic and international high-end hotel brands receive and manage customer feedback?
Schuckert, Markus
;
Liang, Sai
;
Law, Chun Hung Roberts
; …
- In:
International journal of hospitality management
77
(
2019
),
pp. 528-537
Persistent link: https://www.econbiz.de/10011988936
Saved in:
2
A segmentation of online reviews by language groups : how English and non-English speakers rate hotels differently
Schuckert, Markus
;
Liu, Xianwei
;
Law, Chun Hung Roberts
- In:
International journal of hospitality management
48
(
2015
),
pp. 143-149
Persistent link: https://www.econbiz.de/10011341593
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