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~isPartOf:"Harvard business review : HBR"
~isPartOf:"International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA"
~isPartOf:"International marketing review"
~subject:"Social Web"
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Search: subject_exact:"Beschwerdemanagement"
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Social Web
Beschwerdemanagement
8
Complaint management
8
Dienstleistungsqualität
5
Service quality
5
Customer satisfaction
4
Customer service
4
Kundenservice
4
Kundenzufriedenheit
4
Social web
4
Beziehungsmarketing
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Public relations
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Relationship marketing
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Consumer behaviour
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Service operations
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Service recovery
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Social media
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Betrieblicher Konflikt
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Brand management
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Case study
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Conflict management
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Consumer conflict antecedents
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Contingency theory
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Coronavirus
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Corporate reputation
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Customer retention
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Firmenimage
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Global pandemic
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International marketing
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International marketing digitalization
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Internationales Marketing
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Internet marketing
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Kontingenztheorie
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Breitsohl, Jan
1
Dineva, Denitsa
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Fan, Ying
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Hahn-Griffiths, Stephen
1
Hosseinpour, Masoumeh
1
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Harvard business review : HBR
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
International marketing review
Journal of business research : JBR
5
Journal of hospitality marketing & management
4
Business horizons
3
Dienstleistungsmanagement und Social Media : Potenziale, Strategien und Instrumente
3
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
3
Journal of retailing and consumer services
3
The journal of services marketing
3
Tourism management : research, policies, practice
3
International journal of contemporary hospitality management
2
Journal of management information systems : JMIS
2
Journal of marketing
2
Journal of service research
2
Marketing intelligence & planning
2
The service industries journal
2
Accounting perspectives : a journal of The Canadian Academic Accounting Association
1
Aktuelle Entwicklungen im Dienstleistungsmarketing
1
Asia-Pacific journal of business administration
1
Corporate communications : an international journal
1
Corporate reputation review : an international journal
1
Environmental and resource economics
1
European journal of marketing
1
European journal of marketing : EJM
1
GfK marketing intelligence review : Marketingforschung für die Praxis
1
HMD : Praxis der Wirtschaftsinformatik
1
Innovatives Markenmanagement
1
International journal of electronic commerce : IJEC
1
International journal of electronic customer relationship management : IJECRM
1
International journal of hospitality management
1
International journal of innovation science
1
International journal of services and operations management
1
International journal of services, economics and management
1
International journal of social entrepreneurship and innovation : IJSEI
1
Journal of advertising research
1
Journal of business strategy
1
Journal of communication management
1
Journal of consumer research : JCR ; an interdisciplinary bimonthly
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Journal of global information management : an official publication of the Information Resources Management Association
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ECONIS (ZBW)
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1
Consumer-to-consumer conflicts and brand moderation strategies during COVID-19 service failures : a framework for international marketers
Dineva, Denitsa
;
Breitsohl, Jan
;
Roschk, Holger
; …
- In:
International marketing review
40
(
2023
)
5
,
pp. 1112-1133
Persistent link: https://www.econbiz.de/10014470109
Saved in:
2
How to keep complaints from spreading : limiting the fallout from negative social media posts
In:
Harvard business review : HBR
98
(
2020
)
3
,
pp. 19-22
Persistent link: https://www.econbiz.de/10012288892
Saved in:
3
"Managing these incidents as a full-contract sport"
Hahn-Griffiths, Stephen
(
interviewee
)
- In:
Harvard business review : HBR
98
(
2020
)
3
,
pp. 22-23
Persistent link: https://www.econbiz.de/10012288895
Saved in:
4
To tweet or not to tweet? : exploring the effectiveness of service recovery strategies using social media
Fan, Ying
;
Niu, Run Hong
- In:
International journal of operations & production …
36
(
2016
)
9
,
pp. 1014-1036
Persistent link: https://www.econbiz.de/10011566440
Saved in:
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