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~isPartOf:"Harvard business review : HBR"
~isPartOf:"Service business"
~person:"Hong, Kwan Soo"
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Impact of operational innovations on
customer
loyalty
in the healthcare sector
Hong, Kwan Soo
;
Lee, Donhee
- In:
Service business
12
(
2018
)
3
,
pp. 575-600
Persistent link: https://www.econbiz.de/10011915159
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