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~isPartOf:"Harvard business review : HBR"
~subject:"Hospital"
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Hospital
Dienstleistungsmanagement
6
Service management
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USA
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United States
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Customer satisfaction
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Dienstleistungssektor
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Erfolgsfaktor
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Krankenhaus
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Service industry
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Harvard business review : HBR
Krankenhausmanagement : Strategien, Konzepte, Methoden
6
Führung und Management im Krankenhaus
4
International journal of contemporary hospitality management
3
International journal of hospitality management
3
Springer eBook Collection
3
Zukunftsorientierter Wandel im Krankenhausmanagement : Outsourcing, IT-Nutzenpotenziale, Kooperationsformen, Change Management
3
Health care management review : HCM review
2
Humanism in Business Series
2
Bayreuth reports on strategy : BaRoS
1
Bayreuther Arbeitspapiere zur Wirtschaftsinformatik
1
CFO aktuell : Zeitschrift für Finance & Controlling
1
Case Management : Organisationsentwicklung und Change Management in Gesundheits- und Sozialunternehmen
1
Current issues in knowledge management
1
Das Krankenhaus im Wandel der Versorgungslandschaft
1
Das System der medizinischen Versorgung
1
Discussion paper
1
Einzelschriften
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Electronic markets : EM ; the international journal of electronic commerce and business media
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Erfolgskonzepte Praxis- & Krankenhaus-Management
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European research studies
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European review of service economics and management
1
Gerechtigkeit im Gesundheitswesen
1
Gesundheitsökonomie & Qualitätsmanagement : Klinik und Praxis, Wirtschaft und Politik ; offizielles Organ des Bundesverbandes Managed Care e.V. ; offizielles Organ der Deutschen Gesellschaft für Gesundheitsökonomie e.V.
1
Gesundheitsökonomie : eine Langfristorientierung
1
Handbook of research on information architecture and management in modern organizations
1
Harvard-Business-Manager : das Wissen der Besten
1
IBES Diskussionsbeitrag
1
Innovation et services publics
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of pharmaceutical and healthcare marketing : IJPHM
1
International journal of production research
1
International journal of productivity and quality management : IJPQM
1
International journal of quality and service sciences
1
International journal of services and operations management
1
Journal of health care finance
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Journal of service management
1
Management decision : MD
1
Management science : journal of the Institute for Operations Research and the Management Sciences
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Manufacturing & service operations management : M & SOM
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When the customer is stressed
Berry, Leonard L.
;
Davis, Scott W.
;
Wilmet, Jody
- In:
Harvard business review : HBR
93
(
2015
)
10
,
pp. 86-94
Persistent link: https://www.econbiz.de/10011372594
Saved in:
2
What more evidence do you need?
Kovner, Anthony R.
- In:
Harvard business review : HBR
88
(
2010
)
5
,
pp. 123-127
Persistent link: https://www.econbiz.de/10003971882
Saved in:
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