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Who’s your most valuable salesperson?
Kumar, V.
;
Sunder, Sarang
;
Leone, Robert P.
- In:
Harvard business review : HBR
93
(
2015
)
4
,
pp. 62-68
Persistent link: https://www.econbiz.de/10010514587
Saved in:
2
How valuable is word of mouth? : identify the customers who bring in the most referrals ; then capitalize on that knowledge
Kumar, V.
;
Petersen, J. Andrew
;
Leone, Robert P.
- In:
Harvard business review : HBR
85
(
2007
)
10
,
pp. 139-146
Persistent link: https://www.econbiz.de/10003550617
Saved in:
3
TOOL KIT - How Valuable Is Word of Mouth? Your most profitable customers are probably not the ones who buy the most -- They're the ones who do the best job of referring your firm t...
Kumar, V.
;
Petersen, J.Andrew
;
Leone, Robert P.
- In:
Harvard business review : HBR
(
2007
),
pp. 139-154
Persistent link: https://www.econbiz.de/10007872276
Saved in:
4
How to Lose Your Star Performer Without Losing Customers,Too - When a key contact employee leaves, you don't have to watch your customers walk out the door as well. Use these strat...
Bendapudi, Neeli
;
Leone, Robert P.
- In:
Harvard business review : HBR
79
(
2001
)
10
,
pp. 104-115
Persistent link: https://www.econbiz.de/10005946345
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