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~isPartOf:"Harvard-Business-Manager : das Wissen der Besten"
~person:"Chase, Richard B."
~person:"Svensson, Göran"
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Wie erlebt der Kunde Ihren Service?
Chase, Richard B.
;
Dasu, Sriram
- In:
Harvard-Business-Manager : das Wissen der Besten
23
(
2001
)
6
,
pp. 88-94
Persistent link: https://www.econbiz.de/10001632152
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