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~isPartOf:"IMF Staff Country Reports"
~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~person:"Marimon, Frederic"
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Beziehungsmarketing
3
Dienstleistungsqualität
3
Electronic Banking
3
Electronic banking
3
Relationship marketing
3
Service quality
3
Customer satisfaction
2
Kundenzufriedenheit
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customer loyalty
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customer satisfaction
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Beschwerdemanagement
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Complaint management
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Consumer behaviour
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E-commerce
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Electronic Commerce
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Ethiopia
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ISO 9001
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Konsumentenverhalten
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Qualitätsmanagement
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Spain
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Spanien
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Standardisierung
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Standardization
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Structural equation model
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electronic service quality
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electronic service recovery
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online banking
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Marimon, Frederic
Casadesús, Martí
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Petnji Yaya, Luc Honore
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IMF Staff Country Reports
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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ECONIS (ZBW)
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The revitalising effect of ISO 9001 on dissatisfied customers
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Casadesús, …
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 856-864
Persistent link: https://www.econbiz.de/10010393804
Saved in:
2
The contest determinant of delight and disappointment : a case study of online banking
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Casadesús, …
- In:
Total quality management & business excellence : an …
24
(
2013
)
12
,
pp. 1376-1389
Persistent link: https://www.econbiz.de/10010208024
Saved in:
3
Impact of e-Quality and service recovery on loyalty : a study of e-banking in Spain
Marimon, Frederic
;
Petnji Yaya, Luc Honore
;
Casadesús, …
- In:
Total quality management & business excellence : an …
23
(
2012
)
7
,
pp. 769-787
Persistent link: https://www.econbiz.de/10009625471
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