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~isPartOf:"IMF Staff Country Reports"
~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~subject:"Electronic banking"
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Electronic banking
banking supervision
10
banking system
10
electronic banking
10
banking
9
capital adequacy
9
deposit insurance
9
foreign exchange
9
Electronic Banking
8
Reports on the Observance of Standards and Codes
8
banking law
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consolidated supervision
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internal control
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bankers
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banking services
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credit policy
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internal audit
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settlement system
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Customer satisfaction
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Dienstleistungsqualität
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Kundenzufriedenheit
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Service quality
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bank assets
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bank credit
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bank supervisors
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banking industry
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banking regulation
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banking supervisor
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banking supervisors
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capital adequacy ratio
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loan classification
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prudential regulation
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return on assets
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Casadesús, Martí
3
Marimon, Frederic
3
Petnji Yaya, Luc Honore
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Chen, Rai-fu
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Hsiao, Ju-ling
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Hu, Zuohao
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Hwang, Hsin-ginn
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Liang, Chih-Chin
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Reklitis, Panagiotis
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Rong, Chen
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Santouridis, Ilias
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Sousa, Rui
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Trivellas, Panagiotis
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IMF Staff Country Reports
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
The international journal of bank marketing : IJBM
63
International journal of electronic finance : IJEF
61
Journal of payments strategy & systems
48
Journal of digital banking
42
Journal of financial services marketing : JFSM
35
International journal of business information systems : IJBIS
34
Die Bank
31
International journal of bank marketing
28
Journal of financial services marketing
20
NBER working paper series
20
SpringerLink / Bücher
20
Bank-Archiv : Zeitschrift für das gesamte Bank- und Börsenwesen : journal of banking and financial research
19
Journal of retailing and consumer services
19
Journal of business research : JBR
18
Journal of banking & finance
17
The IUP journal of bank management : IJBM
17
AGDI working paper
15
International journal of e-business research : an official publication of the Information Resources Management Association
15
Working paper / National Bureau of Economic Research, Inc.
15
Journal of Asian finance, economics and business : JAFEB
14
The service industries journal
14
Online banking security measures and data protection
13
Aspekte der Digitalisierung in Banken
12
Cogent business & management
12
Global business review
12
International journal of economics and finance
12
NBER Working Paper
12
Springer eBook Collection
12
Technological forecasting & social change : an international journal
12
Banking and information technology : BIT ; a strategic report for top management
11
Financial innovation : FIN
11
Gabler Edition Wissenschaft
11
International journal of business innovation and research
11
International journal of services and operations management
11
Management Handbuch eBanking
11
Revue d'économie financière : revue trimestrielle de l'Association Europe finances régulations
11
Finance research letters
10
International journal of financial services management : IJFSM
10
Journal of Islamic marketing
10
Journal of risk and financial management : JRFM
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ECONIS (ZBW)
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1
Internet-banking customer analysis based on perceptions of service quality in Taiwan
Liang, Chih-Chin
;
Wu, Pei-Ching
- In:
Total quality management & business excellence : an …
26
(
2015
)
5/6
,
pp. 550-568
Persistent link: https://www.econbiz.de/10011305706
Saved in:
2
The revitalising effect of ISO 9001 on dissatisfied customers
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Casadesús, …
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 856-864
Persistent link: https://www.econbiz.de/10010393804
Saved in:
3
The contest determinant of delight and disappointment : a case study of online banking
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Casadesús, …
- In:
Total quality management & business excellence : an …
24
(
2013
)
12
,
pp. 1376-1389
Persistent link: https://www.econbiz.de/10010208024
Saved in:
4
The impacts of e-service quality on customer behaviour in multi-channel e-services
Sousa, Rui
;
Voss, Christopher A.
- In:
Total quality management & business excellence : an …
23
(
2012
)
7
,
pp. 789-806
Persistent link: https://www.econbiz.de/10009625469
Saved in:
5
Impact of e-Quality and service recovery on loyalty : a study of e-banking in Spain
Marimon, Frederic
;
Petnji Yaya, Luc Honore
;
Casadesús, …
- In:
Total quality management & business excellence : an …
23
(
2012
)
7
,
pp. 769-787
Persistent link: https://www.econbiz.de/10009625471
Saved in:
6
Measuring customer satisfaction of Internet banking in Taiwan : scale development and validation
Chen, Rai-fu
;
Hsiao, Ju-ling
;
Hwang, Hsin-ginn
- In:
Total quality management & business excellence : an …
23
(
2012
)
7
,
pp. 749-767
Persistent link: https://www.econbiz.de/10009625479
Saved in:
7
Internet service quality and customer satisfaction : examining internet banking in Greece
Santouridis, Ilias
;
Trivellas, Panagiotis
;
Reklitis, …
- In:
Total quality management & business excellence : an …
20
(
2009
)
1/2
,
pp. 223-239
Persistent link: https://www.econbiz.de/10003859044
Saved in:
8
Determinants of online service satisfaction and their impacts on behavioural intentions
Zeng, Fue
;
Hu, Zuohao
;
Rong, Chen
;
Yang, Zhilin
- In:
Total quality management & business excellence : an …
20
(
2009
)
9/10
,
pp. 953-969
Persistent link: https://www.econbiz.de/10003921601
Saved in:
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