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~isPartOf:"IMF Staff Country Reports"
~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~type_genre:"Case study"
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Bank 2025 : digital meets stationär
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Handbook of research on integrating social media into strategic marketing
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Management von KMU und Gründungsunternehmen : Festschrift für Egbert Kahle zum 60. Geburtstag
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Operations research proceedings 2007 : selected papers of the Annual International Conference of the German Operations Research Society (GOR) ; Saarbrücken, September 5 - 7, 2007
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The impacts of e-service quality on customer behaviour in multi-channel e-services
Sousa, Rui
;
Voss, Christopher A.
- In:
Total quality management & business excellence : an …
23
(
2012
)
7
,
pp. 789-806
Persistent link: https://www.econbiz.de/10009625469
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