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~isPartOf:"ITA études & documents / Institut du Transport Aérien"
~isPartOf:"Journal of travel research : a quarterly publication of the Travel and Tourism Research Association"
~subject:"Gerechtigkeit"
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ITA études & documents / Institut du Transport Aérien
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
Customer service : empowerment and entrapment
1
Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
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The "terminal" effects of service failure on airlines : examining service recovery with justice theory
Migacz, Steven J.
;
Zou, Suiwen
;
Petrick, James F.
- In:
Journal of travel research : a quarterly publication of …
57
(
2018
)
1
,
pp. 83-98
Persistent link: https://www.econbiz.de/10011915339
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2
Price fairness of airline ancillary fees : an attributional approach
Chung, Jin-young
;
Petrick, James F.
- In:
Journal of travel research : a quarterly publication of …
52
(
2013
)
2
,
pp. 168-181
Persistent link: https://www.econbiz.de/10009749864
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