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~isPartOf:"ITA études & documents / Institut du Transport Aérien"
~isPartOf:"Journal of travel research : a quarterly publication of the Travel and Tourism Research Association"
~subject:"customer satisfaction"
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customer satisfaction
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ITA études & documents / Institut du Transport Aérien
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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Business systems research : a system view accross technology & economics : the journal of Society for Advancing Innovation and Research in Economy
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The impacts of service failure and recovery efforts on airline customers’ emotions and satisfaction
Xu, Xun
;
Liu, Wenhui
;
Gursoy, Dogan
- In:
Journal of travel research : a quarterly publication of …
58
(
2019
)
6
,
pp. 1034-1051
Persistent link: https://www.econbiz.de/10012050714
Saved in:
2
Technology readiness and customer satisfaction with travel technologies : a cross-country investigation
Wang, Ying
;
So, Kevin Kam Fung
;
Sparks, Beverley A.
- In:
Journal of travel research : a quarterly publication of …
56
(
2017
)
5
,
pp. 563-577
Persistent link: https://www.econbiz.de/10011687294
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