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~isPartOf:"IZA world of labor : evidence-based policy making"
~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
~isPartOf:"The journal of services marketing"
~subject:"Kundenzufriedenheit"
~subject:"Quality of life"
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Search: subject:"Zufriedenheit"
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Kundenzufriedenheit
Quality of life
Customer satisfaction
272
Dienstleistungsqualität
181
Service quality
181
Consumer behaviour
150
Konsumentenverhalten
150
Beziehungsmarketing
149
Relationship marketing
149
Arbeitszufriedenheit
59
Job satisfaction
59
Satisfaction
59
Customer service
56
Kundenservice
56
Zufriedenheit
45
Beschwerdemanagement
35
Complaint management
35
Lebensqualität
35
Dienstleistungssektor
31
Emotion
31
Service industry
31
USA
27
United States
27
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25
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25
Hotellerie
25
Work behaviour
25
Gastronomie
23
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23
Holiday behaviour
21
Urlaubsverhalten
21
Tourism
20
Tourismus
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Viral marketing
18
Virales Marketing
18
Customer experience
17
Services
17
Customer integration
16
Kundenintegration
16
Well-being
16
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English
298
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Sharma, Piyush
8
Mattila, Anna S.
7
Collier, Joel E.
4
Klaus, Philipp
4
Barnes, Donald C.
3
Huang, Min-Hsin
3
Kim, Eojina
3
Lee, Seonjeong
3
Luk, Sherriff T. K.
3
Mathe, Kimberly
3
Miao, Li
3
Palmer, Adrian
3
Raab, Carola
3
Ryu, Kisang
3
Tang, Liang
3
Zhan, Wu
3
Aksoy, Lerzan
2
Alkire, Linda
2
Arteaga-Moreno, Francisco
2
Baker, Melissa A.
2
Bang, Nguyen
2
Basso, Kenny
2
Benoit, Sabine
2
Bock, Dora Elizabeth
2
Brady, Michael K.
2
Bruce, Helen L.
2
Chan, Andrew
2
Chen, Ivy S. N.
2
Cheng, Zhao-Hong
2
Coughlan, Joseph
2
Del Chiappa, Giacomo
2
Furrer, Olivier
2
Gallarza, Martina G.
2
Gounaris, Spiros
2
Gruber, Thorsten
2
Han, Heesup
2
Harris, Lloyd C.
2
Hsu, Cathy H. C.
2
Hsu, Maxwell K.
2
Kim, Jong Min
2
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IZA world of labor : evidence-based policy making
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
The journal of services marketing
Journal of retailing and consumer services
424
International journal of hospitality management
366
Journal of business research : JBR
310
Discussion paper series / IZA
228
Tourism management : research, policies, practice
183
The service industries journal
179
Journal of travel and tourism marketing
173
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
171
Journal of hospitality marketing & management
155
International journal of contemporary hospitality management
144
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
108
SOEP papers on multidisciplinary panel data research / German Socio-Economic Panel Study (SOEP), DIW Berlin
107
IZA Discussion Paper
105
Cogent business & management
102
Services marketing quarterly
100
Tourism management perspectives : TMP
92
Journal of service research : JSR
90
Asia Pacific journal of marketing and logistics
88
Journal of air transport management
87
Psychology & marketing
86
Service business
85
The TQM journal : the international review of organizational improvement
84
International journal of happiness and development
76
International journal of productivity and quality management : IJPQM
72
Journal of the Academy of Marketing Science
72
Journal of service management
70
Industrial marketing management : the international journal for industrial and high-tech firms
69
Tourism analysis : an interdisciplinary tourism & hospitality journal
69
Journal of economic behavior & organization : JEBO
67
The international journal of bank marketing : IJBM
66
Total quality management & business excellence
64
International journal of quality and service sciences
63
International journal of services and operations management
63
Journal of strategic marketing
63
European journal of marketing : EJM
61
Journal of Asian finance, economics and business : JAFEB
61
Ecological economics : the transdisciplinary journal of the International Society for Ecological Economics
58
Managing service quality : MSQ ; an international journal
57
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ECONIS (ZBW)
298
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1
Digital transformation for crisis preparedness : service employees' perspective
Leo, Wei Wei Cheryl
;
Laud, Gaurangi
;
Chou, Cindy Yunhsin
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 351-370
Persistent link: https://www.econbiz.de/10014228976
Saved in:
2
The impact of eudaimonic well-being on experience and loyalty : a tourism context
Al-Okaily, Nour Salah
;
Alzboun, Nidal
;
Alrawadieh, Ziad
; …
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 216-231
Persistent link: https://www.econbiz.de/10013542929
Saved in:
3
Metaverse : shifting the reality of services
Gleim, Mark
;
McCullough, Heath
;
Ferrell, Odies C.
; …
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 13-27
Persistent link: https://www.econbiz.de/10014473577
Saved in:
4
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
5
Call it robot : anthropomorphic framing and failure of self-service technologies
Barone, Ada Maria
;
Stagno, Emanuela
;
Donato, Carmela
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 272-287
Persistent link: https://www.econbiz.de/10014515617
Saved in:
6
Alexa, may I adopt you? : the role of voice assistant empathy and user-perceived risk in customer service delivery
Coker, Kesha K.
;
Thakur, Ramendra
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 301-311
Persistent link: https://www.econbiz.de/10014515626
Saved in:
7
The other extreme of the circumplex of emotion : an investigation of consumer outrage
Bourdeau, Brian L.
;
Cronin, J. J.
;
Padgett, Daniel T.
; …
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 312-325
Persistent link: https://www.econbiz.de/10014515634
Saved in:
8
How does a hospital servicescape impact the well-being and satisfaction of both health care customers and professionals?
Sweeney, Jillian C.
;
Frow, Pennie
;
Payne, Adrian
; …
- In:
The journal of services marketing
37
(
2023
)
9
,
pp. 1120-1131
Persistent link: https://www.econbiz.de/10014473537
Saved in:
9
Language-related stereotype threat, customers' well-being and its outcome
Malik, Aaminah Zaman
;
Paswan, Audhesh
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 895-910
Persistent link: https://www.econbiz.de/10014333405
Saved in:
10
Tourist perceived value, tourist satisfaction, and life satisfaction : evidence from Chinese Buddhist temple tours
Yu, Yanghang
;
Lang, Mei
;
Zhao, Yuanyuan
;
Liu, Wenjun
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
1
,
pp. 133-152
Persistent link: https://www.econbiz.de/10014229982
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