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~isPartOf:"Industrial marketing management : the international journal for industrial and high-tech firms"
~isPartOf:"International journal of hospitality management"
~isPartOf:"Proactivity at work : making things happen in organizations"
~person:"Cheng, Bao"
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Beziehungsmarketing
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Customer incivility
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Industrial marketing management : the international journal for industrial and high-tech firms
International journal of hospitality management
Proactivity at work : making things happen in organizations
Journal of hospitality marketing & management
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Does customer incivility undermine employees' service performance?
Cheng, Bao
;
Dong, Yun
;
Zhou, Xing
;
Guo, Gongxing
;
Peng, Yan
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012293791
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