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~isPartOf:"Industrial marketing management : the international journal for industrial and high-tech firms"
~isPartOf:"The journal of services marketing"
~language:"eng"
~subject:"Beziehungsmarketing"
~subject:"Customer satisfaction"
~type_genre:"Article in journal"
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Beziehungsmarketing
Customer satisfaction
Lieferantenmanagement
845
Supplier relationship management
845
Relationship marketing
623
Business-to-business marketing
611
B-to-B-Marketing
609
Business network
411
Unternehmensnetzwerk
410
Innovation
385
Consumer behaviour
380
Konsumentenverhalten
380
Innovation management
289
Innovationsmanagement
289
Service quality
267
Dienstleistungsqualität
266
Kundenzufriedenheit
260
Marketing management
251
Marketingmanagement
251
Firm performance
216
Unternehmenserfolg
214
Lieferkette
200
Supply chain
200
USA
198
United States
198
Inter-firm cooperation
195
Unternehmenskooperation
195
Value creation
174
Betriebliche Wertschöpfung
172
Salespeople
160
Verkaufspersonal
160
New product development
152
Produktentwicklung
152
Confidence
138
Strategic management
138
Strategisches Management
138
Vertrauen
138
Brand management
137
Dienstleistungssektor
137
Markenführung
137
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Undetermined
411
Free
5
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Article
737
Book / Working Paper
3
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Article in journal
Aufsatz in Zeitschrift
740
Conference paper
10
Konferenzbeitrag
10
Collection of articles of several authors
4
Sammelwerk
4
Case study
1
Fallstudie
1
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1
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English
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Sharma, Piyush
11
Agnihotri, Raj
8
Frow, Pennie
8
Naudé, Peter
8
Payne, Adrian
8
Terho, Harri
8
La Rocca, Antonella
7
Mattila, Anna S.
7
Eggert, Andreas
6
Klaus, Philipp
6
Snehota, Ivan
6
Casidy, Riza
5
Grönroos, Christian
5
Hollebeek, Linda D.
5
Jaakkola, Elina
5
O'Cass, Aron
5
Aarikka-Stenroos, Leena
4
Andersen, Poul Houman
4
Barnes, Donald C.
4
Collier, Joel E.
4
Ewing, Michael
4
Gounaris, Spiros
4
Gruber, Thorsten
4
Harris, Lloyd C.
4
Henneberg, Stephan
4
Itani, Omar S.
4
Krush, Michael T.
4
Lacoste, Sylvie
4
Liu, Yi
4
Ngo, Liem Viet
4
Nyadzayo, Munyaradzi W.
4
Prior, Daniel D.
4
Ritter, Thomas
4
Ruyter, Ko de
4
Sharma, Arun
4
Wang, Danny T.
4
Wang, Xinchun
4
Aksoy, Lerzan
3
Alkire, Linda
3
Ashill, Nicholas J.
3
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Published in...
All
Industrial marketing management : the international journal for industrial and high-tech firms
The journal of services marketing
Journal of business research : JBR
775
Journal of retailing and consumer services
747
International journal of hospitality management
498
The service industries journal
293
Tourism management : research, policies, practice
225
Journal of travel and tourism marketing
219
International journal of contemporary hospitality management
207
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
204
Journal of hospitality marketing & management
203
Journal of the Academy of Marketing Science
203
The journal of business & industrial marketing
203
Journal of strategic marketing
186
Journal of service research : JSR
161
International journal of electronic customer relationship management : IJECRM
159
Cogent business & management
155
Asia Pacific journal of marketing and logistics
153
Journal of marketing
153
Services marketing quarterly
147
Psychology & marketing
146
Journal of service management
136
Journal of retailing
133
European journal of marketing : EJM
131
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
123
Service business
123
The international journal of bank marketing : IJBM
117
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
115
Marketing intelligence & planning
115
The journal of product & brand management
114
Journal of marketing management : MM
110
The journal of brand management : an international journal
109
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
106
Journal of air transport management
103
Tourism management perspectives : TMP
100
The TQM journal : the international review of organizational improvement
96
International journal of business information systems : IJBIS
93
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
92
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
88
International journal of services and operations management
88
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Source
All
ECONIS (ZBW)
740
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1
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10
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740
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1
Alexa, may I adopt you? : the role of voice assistant empathy and user-perceived risk in customer service delivery
Coker, Kesha K.
;
Thakur, Ramendra
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 301-311
Persistent link: https://www.econbiz.de/10014515626
Saved in:
2
B2B service sales on a digital multi-sided platform : transformation from value chains to value networks
Heikinheimo, Minna
;
Hautamäki, Pia
;
Julkunen, Saara
; …
- In:
Industrial marketing management : the international …
116
(
2024
),
pp. 26-39
Persistent link: https://www.econbiz.de/10014456183
Saved in:
3
Call it robot : anthropomorphic framing and failure of self-service technologies
Barone, Ada Maria
;
Stagno, Emanuela
;
Donato, Carmela
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 272-287
Persistent link: https://www.econbiz.de/10014515617
Saved in:
4
A configurational approach to understanding relationship characteristics in differing levels of servitization
Kramer, Victoria
;
Krafft, Manfred
;
Storbacka, Kaj
- In:
Industrial marketing management : the international …
117
(
2024
),
pp. 42-65
Persistent link: https://www.econbiz.de/10014531452
Saved in:
5
Digital content marketing on social media along the B2B customer journey : the effect of timely content delivery on customer engagement
Salonen, Anna
;
Mero, Joel
;
Munnukka, Juha
;
Zimmer, Marcus
; …
- In:
Industrial marketing management : the international …
118
(
2024
),
pp. 12-26
Persistent link: https://www.econbiz.de/10014531704
Saved in:
6
How customer incivility affects organization citizenship behavior : roles of depersonalization, resilience, and caring climate
Lee, Kangcheol
;
Gong, Taeshik
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 252-271
Persistent link: https://www.econbiz.de/10014515614
Saved in:
7
Metaverse : shifting the reality of services
Gleim, Mark
;
McCullough, Heath
;
Ferrell, Odies C.
; …
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 13-27
Persistent link: https://www.econbiz.de/10014473577
Saved in:
8
More is better but in what direction? : the effects of relationship marketing investment breadth and depth on customer gratitude
Nelson, Christopher A.
;
Wang, Xinchun
;
Cui, Annie Peng
- In:
Industrial marketing management : the international …
117
(
2024
),
pp. 188-201
Persistent link: https://www.econbiz.de/10014531639
Saved in:
9
The other extreme of the circumplex of emotion : an investigation of consumer outrage
Bourdeau, Brian L.
;
Cronin, J. J.
;
Padgett, Daniel T.
; …
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 312-325
Persistent link: https://www.econbiz.de/10014515634
Saved in:
10
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
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