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~isPartOf:"Industrial relations : a journal of economy & society"
~isPartOf:"Manufacturing & Service Operations Management"
~isPartOf:"Working paper / National Bureau of Economic Research, Inc."
~person:"Poster, Winifred R."
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Industrial relations : a journal of economy & society
Manufacturing & Service Operations Management
Working paper / National Bureau of Economic Research, Inc.
Borders in service : enactments of nationhood in transnational call centres
2
Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work
1
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Who's on the line? : Indian
call
center
agents pose as Americans for US-outsourced firms
Poster, Winifred R.
- In:
Industrial relations : a journal of economy & society
46
(
2007
)
2
,
pp. 271-304
Persistent link: https://www.econbiz.de/10003445210
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