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~isPartOf:"Industrial relations journal"
~isPartOf:"Managing service quality : MSQ ; an international journal"
~person:"Rod, Michel"
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Managing service quality : MSQ ; an international journal
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The impact of call centre stressors on inbound and outbound call-centre agent burnout
Rod, Michel
;
Ashill, Nicholas J.
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
3
,
pp. 245-264
Persistent link: https://www.econbiz.de/10009759412
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