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~isPartOf:"Información comercial española : ICE : revista de economía"
~isPartOf:"Journal of retailing and consumer services"
~person:"Asante, Eric Adom"
~person:"Kim, Kwang-Jae"
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Dienstleistungssektor
4
Service industry
4
Dienstleistungsqualität
3
Service quality
3
Business process management
2
Customer satisfaction
2
Customer service
2
Dienstleistung
2
Implicit contracts
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Implizite Kontrakte
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Kundenservice
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Kundenzufriedenheit
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Prozessmanagement
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Psychological contract fulfillment
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Service encounter quality
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Services
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Enterprise architecture
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Experience Design Board
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Experience-centric service (ExS)
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Online-to-offline (O2O) integration
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Overall justice
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Perceived HPWS
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Product design
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Prosocial service behavior
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Service blueprint (SB)
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Asante, Eric Adom
Kim, Kwang-Jae
Asante, Daniel
2
Casares Ripol, Javier
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Finsterwalder, Jörg
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González Moreno, Miguel
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Kuppelwieser, Volker
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Kwamega, Michael
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Darley, William K.
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Dawson, John A.
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Edwards, Karen
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Fan, Xiucheng
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Información comercial española : ICE : revista de economía
Journal of retailing and consumer services
Service business
1
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ECONIS (ZBW)
4
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Leveraging perceived HPWS to improve service encounter quality in high-contact service industries
Asante, Daniel
;
Tang, Chunyong
;
Asante, Eric Adom
; …
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014303270
Saved in:
2
In pursuit of service encounter quality : will service-oriented high-performance work systems benefit high-contact service industries?
Asante, Daniel
;
Tang, Chunyong
;
Kwamega, Michael
; …
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013366345
Saved in:
3
Development of a service blueprint for the online-to-offline integration in service
Ryu, Do-Hyeon
;
Lim, Chiehyeon
;
Kim, Kwang-Jae
- In:
Journal of retailing and consumer services
54
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012238381
Saved in:
4
Experience Design Board: a tool for visualizing and designing experience-centric service delivery processes
Lim, Chiehyeon
;
Kim, Kwang-Jae
- In:
Journal of retailing and consumer services
45
(
2018
),
pp. 142-151
Persistent link: https://www.econbiz.de/10011929919
Saved in:
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