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~isPartOf:"Information systems and e-business management : ISeB"
~person:"Leist, Susanne"
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Leist, Susanne
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Information systems and e-business management : ISeB
Business process management journal
2
Introduction, methods, and information systems
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Managing service quality : MSQ ; an international journal
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ECONIS (ZBW)
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Six sigma as a business process management method in services : analysis of the key application problems
Johannsen, Florian
;
Leist, Susanne
;
Zellner, Gregor
- In:
Information systems and e-business management : ISeB
9
(
2011
)
3
,
pp. 307-332
Persistent link: https://www.econbiz.de/10009273453
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2
The process map as an instrument to standardize processes: design and application at a financial service provider
Heinrich, Bernd
;
Henneberger, Matthias
;
Leist, Susanne
; …
- In:
Information systems and e-business management : ISeB
7
(
2009
)
1
,
pp. 81-102
Persistent link: https://www.econbiz.de/10003832309
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