//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Innovation Driven Marketing : vom Trend zur innovativen Marketinglösung"
~isPartOf:"Journal of retailing"
~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
~isPartOf:"The journal of business & industrial marketing"
~subject:"Business process management"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Nachkaufmarketing"
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
Business process management
Customer service
38
Kundenservice
38
Customer satisfaction
14
Kundenzufriedenheit
14
Dienstleistungsqualität
13
Service quality
13
Beziehungsmarketing
12
Consumer behaviour
12
Konsumentenverhalten
12
Relationship marketing
12
Beschwerdemanagement
9
Complaint management
9
Einzelhandel
8
Retail trade
8
B-to-B-Marketing
5
Business-to-business marketing
5
Lieferantenmanagement
4
Online retailing
4
Online-Handel
4
Salespeople
4
Supplier relationship management
4
Verkaufspersonal
4
Contract theory
3
Frontline employees
3
Leistungsmotivation
3
Lieferkette
3
Product quality
3
Product returns
3
Produktqualität
3
Prozessmanagement
3
Supply chain
3
Vertragstheorie
3
Work motivation
3
Aerospace industry
2
Arbeitszufriedenheit
2
Bundling strategy
2
Customer experience
2
Customer value
2
Dienstleistung
2
more ...
less ...
Online availability
All
Undetermined
2
Type of publication
All
Article
3
Type of publication (narrower categories)
All
Article in journal
2
Aufsatz in Zeitschrift
2
Aufsatz im Buch
1
Book section
1
Language
All
English
2
German
1
Author
All
Backhaus, Klaus
1
Bellos, Ioannis
1
Diller, Hermann
1
Liu, Nan
1
Shan, Wang
1
Wan, Guohua
1
Weddeling, Matthias
1
more ...
less ...
Published in...
All
Innovation Driven Marketing : vom Trend zur innovativen Marketinglösung
Journal of retailing
Management science : journal of the Institute for Operations Research and the Management Sciences
The journal of business & industrial marketing
Business process management journal
2
International journal of services and operations management
2
Benchmarking : an international journal ; BIJ
1
Betriebsmanagement
1
Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen
1
Dienstleistungsoffensive - Wachstumschancen intelligent nutzen
1
Digitalisierung der Unternehmenssteuerung : Prozessautomatisierung, Business Analytics, Big Data, SAP S/4HANA, Anwendungsbeispiele
1
Effektives Customer Relationship Management : Instrumente, Einführungskonzepte, Organisation
1
Flexibilisierung von Geschäftsprozessen : Konzepte und Praxisbeispiele
1
Handbuch Versicherungsmarketing
1
Information systems and e-business management : ISeB
1
Instituto de Empresa Business School Working Paper
1
International journal of enterprise network management
1
International journal of logistics economics and globalisation
1
International journal of management & enterprise development : IJMED
1
Journal of engineering and technology management : JET-M
1
MAREMBA - Mobile Assistenz für das Ressourcenmanagement in der Bau-Auftragsabwicklung : Gestaltung mobiler Services im Handwerk
1
Managed Services : IT-Sourcing der nächsten Generation
1
Management decision : MD
1
Organisation in Marketing und Vertrieb
1
Praxis-Edition
1
RFID-Anwendungen : Einführung, Fallbeispiele und Szenarien in der Praxis
1
Schriftenreihe Handelsmanagement
1
Strategic alignment, governance, people and culture
1
Supply Management Research : aktuelle Forschungsergebnisse 2016
1
The journal of applied business research
1
Unternehmensführung und Logistik
1
Winning in service markets series
1
more ...
less ...
Source
All
ECONIS (ZBW)
3
Showing
1
-
3
of
3
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Service design for a holistic customer experience : a process framework
Bellos, Ioannis
- In:
Management science : journal of the Institute for …
67
(
2021
)
3
,
pp. 1718-1736
Persistent link: https://www.econbiz.de/10012506026
Saved in:
2
Managing appointment-based services in the presence of walk-in customers
Shan, Wang
;
Liu, Nan
;
Wan, Guohua
- In:
Management science : journal of the Institute for …
66
(
2020
)
2
,
pp. 667-686
Persistent link: https://www.econbiz.de/10012213219
Saved in:
3
Neue Professionalität des Marketing
Diller, Hermann
;
Backhaus, Klaus
;
Weddeling, Matthias
- In:
Innovation Driven Marketing : vom Trend zur innovativen …
,
(pp. 79-86)
.
2007
Persistent link: https://www.econbiz.de/10003507220
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->