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~isPartOf:"Innovationsmanagement in der Serviceindustrie : Grundlagen, Praxisbeispiele und Perspektiven"
~isPartOf:"Managing service quality : MSQ ; an international journal"
~isPartOf:"ZEW discussion papers"
~subject:"Beziehungsmarketing"
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Search: subject:"Dienstleistungssektor"
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Innovation
24
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Innovationsmanagement in der Serviceindustrie : Grundlagen, Praxisbeispiele und Perspektiven
Managing service quality : MSQ ; an international journal
ZEW discussion papers
The journal of services marketing
31
Journal of business research : JBR
25
Journal of service research : JSR
22
Journal of retailing and consumer services
15
Journal of service management
13
The service industries journal
11
Journal of service research
10
Industrial marketing management : the international journal for industrial and high-tech firms
9
Journal of the Academy of Marketing Science
9
Service business
8
Services marketing quarterly
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
Interaktionen im Dienstleistungsbereich
6
The journal of business & industrial marketing
6
International journal of electronic customer relationship management : IJECRM
5
International journal of production economics
5
International journal of services and operations management
5
Journal of hospitality marketing & management
5
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
5
Journal of strategic marketing
5
Erfolg durch Dienen? : Beiträge zur wertsteigernden Führung von Dienstleistungsunternehmen
4
Gabler Edition Wissenschaft
4
International journal of business excellence
4
International journal of contemporary hospitality management
4
International journal of hospitality management
4
International journal of services, economics and management
4
Journal of business-to-business marketing
4
Psychology & marketing
4
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
4
SpringerLink / Bücher
4
Europäische Hochschulschriften / 5
3
Forum Dienstleistungsmanagement
3
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
3
International journal of quality & reliability management
3
International journal of quality and service sciences
3
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
3
International journal of services technology and management
3
Jahrbuch der Absatz- und Verbrauchsforschung
3
Journal of Contemporary Issues in Business and Government
3
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ECONIS (ZBW)
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1
Does relationship matter? : customers' response to service failure
Tsai, Chia-ching
;
Yang, Yung-kai
;
Cheng, Yu-chi
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
2
,
pp. 139-159
Persistent link: https://www.econbiz.de/10010254024
Saved in:
2
Beyond satisfaction : the relative importance of locational convenience, interpersonal relationships, and commitment across service types
Wu, Li-wei
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
3
,
pp. 240-263
Persistent link: https://www.econbiz.de/10009232065
Saved in:
3
Customer service understanding : gender differences of frontline employees
Mathies, Christine
;
Burford, Marion
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
6
,
pp. 636-648
Persistent link: https://www.econbiz.de/10009407381
Saved in:
4
The role of expected future use in relationship-based service retention
Lin, Jiun-sheng Chris
;
Wu, Chung-yueh
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
5
,
pp. 535-551
Persistent link: https://www.econbiz.de/10009315779
Saved in:
5
Ideenfindungsprozess und Unterstützungsmethoden
Tilebein, Meike
- In:
Innovationsmanagement in der Serviceindustrie : …
,
(pp. 111-126)
.
2007
Persistent link: https://www.econbiz.de/10003605705
Saved in:
6
Quality Function Deployment für gebündelte Dienstleistungen
Möhrle, Martin G.
;
Hartung, Knud
;
Spilgies, Wulf-Dieter
- In:
Innovationsmanagement in der Serviceindustrie : …
,
(pp. 139-160)
.
2007
Persistent link: https://www.econbiz.de/10003605712
Saved in:
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