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~isPartOf:"Innovationsmanagement in der Serviceindustrie : Grundlagen, Praxisbeispiele und Perspektiven"
~isPartOf:"Managing service quality : MSQ ; an international journal"
~isPartOf:"ZEW discussion papers"
~subject:"Customer satisfaction"
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Search: subject:"Dienstleistungssektor"
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Innovationsmanagement in der Serviceindustrie : Grundlagen, Praxisbeispiele und Perspektiven
Managing service quality : MSQ ; an international journal
ZEW discussion papers
The journal of services marketing
27
Journal of retailing and consumer services
18
Journal of business research : JBR
17
Journal of service research : JSR
15
The service industries journal
15
International journal of hospitality management
10
Service business
10
Journal of service research
9
Services marketing quarterly
9
International journal of services and operations management
8
Journal of service management
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
Journal of the Academy of Marketing Science
6
International journal of contemporary hospitality management
5
International journal of quality and service sciences
5
International journal of services and operations management : IJSOM
5
Journal of marketing
5
Journal of service theory and practice : JSTP
5
Psychology & marketing
5
Total quality management & business excellence
5
European journal of marketing : EJM
4
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
4
Business horizons
3
Industrial marketing management : the international journal for industrial and high-tech firms
3
International journal of business excellence
3
International journal of management practice : IJMP
3
International journal of production economics
3
International journal of productivity and quality management : IJPQM
3
International journal of services and standards
3
International journal of services, economics and management
3
Journal of Contemporary Issues in Business and Government
3
Journal of air transport management
3
Journal of hospitality marketing & management
3
Journal of service theory and practice
3
Journal of strategic marketing
3
Asia Pacific journal of marketing and logistics
2
Australasian marketing journal
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Benchmarking : an international journal ; BIJ
2
Electronic commerce research
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ECONIS (ZBW)
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1
Does relationship matter? : customers' response to service failure
Tsai, Chia-ching
;
Yang, Yung-kai
;
Cheng, Yu-chi
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
2
,
pp. 139-159
Persistent link: https://www.econbiz.de/10010254024
Saved in:
2
A lean approach for service productivity improvements : synergy or oxymoron?
Carlborg, Per
;
Kindström, Daniel
;
Kowalkowski, Christian
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
4
,
pp. 291-304
Persistent link: https://www.econbiz.de/10009769857
Saved in:
3
Beyond satisfaction : the relative importance of locational convenience, interpersonal relationships, and commitment across service types
Wu, Li-wei
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
3
,
pp. 240-263
Persistent link: https://www.econbiz.de/10009232065
Saved in:
4
How word of mouth communication varies across service encounters
Lang, Bodo
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
6
,
pp. 583-598
Persistent link: https://www.econbiz.de/10009407391
Saved in:
5
The role of expected future use in relationship-based service retention
Lin, Jiun-sheng Chris
;
Wu, Chung-yueh
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
5
,
pp. 535-551
Persistent link: https://www.econbiz.de/10009315779
Saved in:
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