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~isPartOf:"Innovationsmanagement in der Serviceindustrie : Grundlagen, Praxisbeispiele und Perspektiven"
~isPartOf:"Managing service quality : MSQ ; an international journal"
~isPartOf:"ZEW discussion papers"
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Search: subject:"Dienstleistungssektor"
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Dienstleistungssektor
36
Service industry
36
Innovation
10
Innovation management
10
Innovationsmanagement
10
Beziehungsmarketing
6
Relationship marketing
6
Customer satisfaction
5
Dienstleistungsqualität
5
Kundenzufriedenheit
5
Service quality
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Dienstleistung
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Kafetzopoulos, Dimitrios P.
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Psomas, Evangelos L.
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Bae, Dae Jung
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Bateson, John E. G.
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Beck, Jeffrey A.
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Eichen, Stephan Friedrich von den
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Fluri, Hans
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Fotopoulos, Christos V.
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Innovationsmanagement in der Serviceindustrie : Grundlagen, Praxisbeispiele und Perspektiven
Managing service quality : MSQ ; an international journal
ZEW discussion papers
The service industries journal
252
Journal of business research : JBR
91
The journal of services marketing
84
Service business
61
International journal of production economics
57
Journal of service management
54
Journal of service research : JSR
51
Industrial marketing management : the international journal for industrial and high-tech firms
50
Journal of retailing and consumer services
43
Structural change and economic dynamics : SC+ED
38
International journal of services and operations management
33
Regional studies
33
European journal of operational research : EJOR
30
International journal of hospitality management
30
International journal of services technology and management
30
ifo Schnelldienst
29
Services marketing quarterly
28
The journal of business & industrial marketing
28
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
28
Ifo Schnelldienst
27
Research policy : policy, management and economic studies of science, technology and innovation
27
Journal of service research
26
International journal of innovation management
25
The international journal of human resource management
25
Economics of innovation and new technology
24
Technological forecasting & social change : an international journal
24
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
22
International journal of services, economics and management
22
Applied economics
21
The Indian journal of labour economics : a quarterly journal of Indian Society of Labour Economics
21
Growth and change : a journal of urban and regional policy
20
Papeles de economía española
20
WSI-Mitteilungen : Zeitschrift des Wirtschafts- und Sozialwissenschaftlichen Instituts der Hans-Böckler-Stiftung
20
Información comercial española : ICE : revista de economía
19
International journal of production research
19
International journal of quality and service sciences
19
International journal of quality & reliability management
18
International journal of services and operations management : IJSOM
18
Journal of service theory and practice : JSTP
18
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ECONIS (ZBW)
36
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1
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10
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36
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1
The mediating role of alliance marketing program creativity on the relationship between alliance orientation and market performace in the services industry
Kang, Seongho
;
Hur, Won-moo
;
Kim, Minsung
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
5
,
pp. 522-540
Persistent link: https://www.econbiz.de/10010422291
Saved in:
2
Psychometric sifting to effeciently select the right service employees
Bateson, John E. G.
;
Wirtz, Jochen
;
Burke, Eugene
; …
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
5
,
pp. 418-433
Persistent link: https://www.econbiz.de/10010422332
Saved in:
3
A visual interactive method for service prototyping
Bae, Dae Jung
;
Leem, Choon Seong
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
4
,
pp. 339-362
Persistent link: https://www.econbiz.de/10010389690
Saved in:
4
Creativity for service innovation : a practice-based perspective
Giannopoulou, Eleni
;
Gryskewicz, Lidia
;
Barlatier, …
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
1
,
pp. 23-44
Persistent link: https://www.econbiz.de/10010252068
Saved in:
5
Does relationship matter? : customers' response to service failure
Tsai, Chia-ching
;
Yang, Yung-kai
;
Cheng, Yu-chi
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
2
,
pp. 139-159
Persistent link: https://www.econbiz.de/10010254024
Saved in:
6
A lean approach for service productivity improvements : synergy or oxymoron?
Carlborg, Per
;
Kindström, Daniel
;
Kowalkowski, Christian
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
4
,
pp. 291-304
Persistent link: https://www.econbiz.de/10009769857
Saved in:
7
The usefulness of componentization for specialized public service providers
Aas, Tor Helge
;
Pedersen, Per Egil
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
6
,
pp. 513-532
Persistent link: https://www.econbiz.de/10010202242
Saved in:
8
The impact of ISO 9001 effectiveness on the performance of service companies
Psomas, Evangelos L.
;
Pantouvakis, Angelos
; …
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
2
,
pp. 149-164
Persistent link: https://www.econbiz.de/10009728562
Saved in:
9
A structural equation model of TQM, market orientation and service quality : evidence from a developing nation
Lam, Siew-yong
;
Lee, Voon-Hsien
;
Ooi, Keng-boon
; …
- In:
Managing service quality : MSQ ; an international journal
22
(
2012
)
3
,
pp. 281-309
Persistent link: https://www.econbiz.de/10009562206
Saved in:
10
Bridging the gap between brand strategy and customer experience
Clatworthy, Simon
- In:
Managing service quality : MSQ ; an international journal
22
(
2012
)
2
,
pp. 108-127
Persistent link: https://www.econbiz.de/10009534144
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